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About the Role
The Woodmark Pharmacy Billing Department in Williamsville, NY is seeking an experienced, detail-oriented Accounts Review Specialist to join our team and make a difference in the lives of our residents and their families.
Responsibilities
- Assist in facilitating collections of past due accounts for 3 Woodmark Pharmacy locations.
- Review outstanding private, Medicaid pending, and third-party balances per AR Aging.
- Daily call past due balance private pay customers to collect outstanding balances, utilizing customer service skills.
- Note and document conversations for AR Aging reviews.
- Work with responsible parties, receiving inbound/outbound telephone calls, providing customer service, and following up.
- Maintain the current status of accounts sent to collection agencies and attorneys once escalated.
- Coordinate accounts identified for write-off or adjustment and obtain approvals.
- Assist with daily mail as needed for the AR team.
Requirements
- 1+ years of experience in private collections preferred.
- Highly organized.
- High attention to detail.
- Ability to meet deadlines, multi-task, and prioritize.
- Ability to handle confidential information with professional discretion.
- Exceptional communication skills, both verbal and written, including negotiation skills.
- Ability to provide professional customer service via phone and email.
Skills
- Customer service
- Negotiation skills
- Collections
Location
- Williamsville, NY
Work Type
- On-site
- Full-time
Experience Level
- 1+ years experience in private collections preferred
Education Level
- High School Diploma or equivalent required
Salary/Compensations
- Starting at $18.00 / hour
Benefits
- Full Benefits Package - Medical, Dental, Vision, Life
- 401(k) with company match
- Recognition Program with points to redeem for prizes and gift cards
- Generous PTO & holiday package
- Free On-Site Parking
About the Company
- Woodmark Pharmacy is committed to making a difference in the lives of its residents and their families.
Equal Opportunity
- WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.