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About the Role

Sutherland is seeking a temporary IT / Help Desk Specialist for their Rochester, NY office to provide world-class customer support and service in the maintenance and repair of desktops, laptops, and mobile devices. This role involves troubleshooting and maintaining core infrastructure, assisting with business ramp activities, and acting as a liaison between the IT department and Service Delivery programs.

Responsibilities

Deliver world-class customer support and service in the maintenance and repair of desktops, laptops, and mobile devices.
Support the troubleshooting and maintenance of core infrastructure.
Assist in the ramp activity of new and existing business.
Champion relationships between the IT department and Service Delivery programs.
Maintain, analyze, troubleshoot, and repair desktop and laptop computer systems, peripherals, and mobile devices (Android, Apple, Microsoft OS).
Document, maintain, repair, upgrade, or replace hardware and software for laptop and desktop systems.
Support and troubleshoot user account information including rights, security, user groups, and email accounts.
Act as a point of contact, using company policy, information security, IT leadership, and professional experience to deliver support and solutions.
Provide a positive customer experience.
Assist SMEs, Technical Communications Officers, and functional IT groups in the build-out, ongoing support, critical incidents, and ramp down of Service Delivery programs.
Provide corporate employee and remote support.
Move/add/change service delivery programs.
Investigate process improvement opportunities.

Requirements

Must be open to a temporary (2-month) assignment.
Must be able to work onsite at the Rochester, NY facility.
Must have open availability.
1-2 years of practical experience supporting corporate technology infrastructure.
Working knowledge of concepts such as DNS, DHCP, GPO, and various network troubleshooting tools.

Skills

Desktop support
Laptop support
Mobile device support
Infrastructure troubleshooting
Hardware maintenance
Software maintenance
User account support
Customer service
IT support

Location

Rochester, NY

Work Type

Temporary
Onsite

Experience Level

1-2 years

Education Level

Computer science or related degree(s)
A+ certification

About the Company

Sutherland works with iconic brands worldwide, bringing them value through market-leading technology and business process excellence.
The company has created over 200 unique inventions under patents across AI and other critical technologies.
Sutherland leverages advanced products and platforms to drive digital transformation, optimize business operations, reinvent experiences, and pioneer new solutions through an 'as a service' model.
They combine human expertise and artificial intelligence to develop digital chemistry, unlocking new possibilities and transformative outcomes.

Equal Opportunity

All information will be kept confidential according to EEO guidelines.
Employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
Administrative EEO Records are kept in a confidential file and are not part of the application or personnel file.
Cooperation on EEO data is voluntary and will not affect employment decisions.