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About the Role
Oversee and maintain the successful operation of a 9-10 bed co-ed community residence serving individuals with severe mental illness. Expected to carry out responsibilities with professionalism, forward-thinking, and serve as a positive role model.
Responsibilities
- Demonstrate ability to problem solve, multi-task, and conduct research to resolve program concerns in a timely manner.
- Be available on-call 24/7 for emergent needs, triage, and support.
- Maintain a flexible schedule with availability to deploy to the site as needed.
- Exhibit effectiveness in handling crisis situations, deploying resources, and communicating effectively to required parties.
- Provide training, direction, and supervision to full-time, part-time, or on-call Residential Counselors and the Assistant Manager.
- Maintain meticulous records to track attendance, compliance, and outcomes.
- Maintain own training compliance.
- Coordinate all services for individuals, including linkages to day treatment, therapy, medical, psychiatric, financial, etc., considering individual choice.
- Thoroughly prepare for OMH/OMIG/Internal Management Audits.
- Conduct regular self-audits of records to identify areas of concern.
- Oversee and implement agency medication protocols.
- Regularly monitor individual's awareness and adherence to their prescribed medication regimen.
- Work collaboratively with the Medication Specialist to ensure OMH Medication protocols are followed by staff.
- Conduct mandatory staff meetings at least once per month, preparing a thorough, professional agenda.
- Maintain minutes of staff meetings as well as a sign-in sheet.
- Attend monthly Managers’ meetings, arriving timely and prepared to present on Program updates.
- Develop specific Individual Service Plans, conduct reviews every 90 days, and invite necessary parties to partake in the individual's recovery plan.
- Maintain active target dates on the service plan necessary for service delivery.
- Coordinate the implementation of Restorative Service Goals, including staff assignments for goal-related activities, data collection, progress notes, and billing requirements.
- Participate in bi-annual Utilization Management Reviews and ensure completion of Recovery self-assessments.
- Work collaboratively with the clinical department (BIS) to complete/oversee ABC sheets and other behavioral tracking mechanisms, ensuring Behavior Plans are successfully implemented.
- Maintain records and submit according to program due dates.
- Utilize Precision Care for all documentation.
- Run monthly reports on progress notes.
- Identify areas of concern and appropriately address with assigned team members.
- Effectively oversee all billing critical documentation, including service delivery, semi-annual Authorization forms, and quarterly team meetings.
- Manage staff schedules, required trainings, and the staff onboarding process.
- Participate in the interview process, documenting an applicant tracking form and forwarding to HR within 24 hours.
- Assist in actively recruiting for new team members as necessary.
- Approve timesheets via PayCom every Sunday for all assigned employees.
- Review and approve own timecard.
- Participate in the admission/discharge process, including trial visits and 30-day discharge follow-up reports.
- Confidently represent the agency to other service providers and community groups.
- Oversee cooking needs with healthy menu planning, food shopping/ordering, and meal preparation, incorporating individual dietary needs.
- Review the weekly Menu, making any needed changes, and sign-off prior to the start of each week.
- Submit Weekly Food ledgers/receipts and Monthly Recreational receipts, van logs/receipts, etc.
- Maintain documentation of annual/bi-annual medical appointments (i.e., physical/PPD/Psychiatric/Psychosocial).
- Conduct routine audits of PC, ensuring the face sheet is current with diagnosis changes within 24 hours of update.
- Accompany residents on medical appointments utilizing the agency vehicle.
- Assign tasks to Residential staff as appropriate.
- Commit to professional development.
- Evaluate staff on an ongoing basis (90 days/annual/as deemed appropriate).
- Exercise sound judgment always.
- Keep up with a multitude of emails via Microsoft Outlook.
- Perform other duties via Microsoft Suites (Excel, Word, Teams).
- Effectively manage time, organize workspace, and demonstrate proactive planning/prioritization to accomplish responsibilities.
- Ensure organization of monthly recreation activities to promote independence, wellness, and community integration.
- Establish and maintain professional, interpersonal relationships.
- Develop constructive and cooperative working relationships.
- Efficiently handle complaints, settle disputes, resolve grievances, and offer mediation.
Requirements
- A High School Diploma with at least FIVE (5) years’ experience working with the Mental Health population.
- At least one year experience working within a OMH funded residential setting.
- A minimum of two years’ supervisory experience.
Skills
- Problem-solving
- Multi-tasking
- Research
- Crisis management
- Resource deployment
- Effective communication
- Training
- Supervision
- Record keeping
- Medication protocols
- Audit preparation
- Service plan development
- Billing documentation
- Staff scheduling
- Staff onboarding
- Recruiting
- Menu planning
- Food shopping
- Meal preparation
- Documentation
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Microsoft Teams
- Time management
- Organization
- Proactive planning
- Prioritization
- Interpersonal relationships
- Conflict resolution
- Mediation
Location
- Wainscott, NY
Work Type
- Full-time
- On-call
Experience Level
- 5+ years working with Mental Health population
- 1+ year in OMH funded residential setting
- 2+ years supervisory experience
Education Level
- High School Diploma
- Graduate degree in human services preferred
Salary/Compensations
- $66300.00 - $67050.00