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About the Role
As the New Balance Run Pacer, your passion for running and fitness is integral to providing a premium service experience to consumers. You will spend time one-on-one with consumers and educate staff on selling skills, product knowledge, and the brand.
Responsibilities
- Be the in-store running expert, sharing passion, knowledge, and experience with customers.
- Deliver an exceptional customer experience by guiding runners through their journey.
- Drive performance and sales by achieving KPIs and boosting the running category.
- Elevate running knowledge in-store by educating the team on running products, trends, and best practices.
- Stay up to date on running trends and competitor products.
- Engage with the local running community through races, store runs, and building connections.
- Provide on-site support at New Balance sponsored running events.
- Maintain a premium store environment by following visual and operational standards.
- Support daily store operations and assist the management team.
- Champion health, safety, and compliance by adhering to company policies.
Requirements
- Strong passion for running and an active runner lifestyle.
- In-depth knowledge of running products and technologies.
- Commitment to staying up to date on running trends, innovations, and performance gear.
- Ability to share running expertise and educate customers and store team members.
- Excellent customer service and communication skills.
- Team spirit and willingness to collaborate.
- Availability for flexible working hours, including weekends, holidays, and event support.
Skills
- Running expertise
- Product knowledge
- Customer service
- Communication
- Sales
- Team collaboration
Salary/Compensations
- Competitive compensation
Benefits
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package