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About the Role
David's Bridal is seeking a Lead Alterations Specialist to join their team. This role is responsible for completing all fittings and alterations to high standards, exemplifying expertise, and providing superior customer service. The Lead Alterations Specialist is a key member of the store team, embodying the values of the David's Bridal brand.
Responsibilities
- Welcome all customers with genuine, and friendly enthusiasm over the phone and in person.
- Communicate clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
- Respond promptly to all customer questions by providing product and service information.
- Drive customer loyalty by making clientele calls to maximize appointments, builds and provides customer service.
- Act as Floor Manager during peak sales times to offer fit and alterations consultations.
- Assist stylists in closing sales by consulting with customers regarding gown fit and customization.
- Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
- Promote all alteration services and personalization options.
- Lead and oversee all alterations fittings, sewing, steaming, pressing and spot cleaning of garments to company standards.
- Maintain quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
- Train Alterations Specialists in fitting and sewing techniques.
- Ensure ongoing product education for all Alterations team members.
- Communicate daily sales goals achieved to Store Manager.
- Use all approved systems and processes to manage the customer’s flow to deliver a 5 Star Customer Experience.
- Maintain high dress code standards.
Requirements
- Prior sewing experience required, preferably in bridal and/or special occasion production environment.
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior experience with computerized POS system and ability to use one.
- Must be able to stand, walk, and sit for extended periods of time.
- Must be able to reach for tools and objects with hands and arms.
- Must be able to climb stairs.
- Must be able to stoop, kneel, crouch, or crawl.
- Must be able to talk to and hear customers.
- Must occasionally lift to 25 pounds.
- Must be able to see up close and at a distance, as well as use peripheral vision and depth perception.
- Must be able to look at, read, and use a computer and all other electronic devices for long periods of time.
Skills
- Problem solving
- Excellent phone skills
- Customer service
- Product knowledge
- Sewing techniques
- Fitting techniques
- Communication skills
- Computer proficiency
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1-2 years retail experience
- Prior sewing experience
Education Level
- High School Diploma or degree
Salary/Compensations
- Competitive Pay
Benefits
- Comprehensive benefits package
- Generous Dream Maker Discount After First Pay Period
- Referral Incentive Program
- Dayforce Wallet – Get Paid Early!
- Health/Dental/Vision Insurance
- 401K Program
- Paid Vacation, Wellness Days & Holidays, including your Birthday off!
- Pet Benefits
About the Company
- David’s Bridal empowers customers and employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit.
- Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
- Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion.
- It is our goal to build a workforce that is as representative as the customers we serve.
- We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
- David’s Bridal encourages applications from all qualified candidates.
- David’s Bridal has a great record of accommodating persons with disabilities.
Equal Opportunity
- Love wins when love is for Everyone!
- Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion.
- It is our goal to build a workforce that is as representative as the customers we serve.
- We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
- David’s Bridal encourages applications from all qualified candidates.
- David’s Bridal has a great record of accommodating persons with disabilities.
- Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.