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About the Role
This role is for a Vice President level professional within the Global Technology Services (GTS) group in Australia, supporting production systems with hands-on experience in critical applications and effective engagement with senior business stakeholders. The role requires a strong understanding of transaction/trading system architecture, a collaborative mindset, and the ability to manage daily operations while shaping strategic direction and translating technology issues into business impact.
Responsibilities
- Represent as the production management lead in Australia during local senior management meetings.
- Ensure stable operation and continuous improvement of critical business applications.
- Act as the hands-on person to resolve application issues or liaison between business users, application support teams, and vendors.
- Identify opportunities for automation, process optimization, and service improvements using scripting or RPA.
- Engage with users and app owners to resolve service-related queries.
- Develop and update SOPs and runbooks based on L2/L3 insights.
- Engage with business users and vendors to resolve issues and share service updates.
- Collaborate with Level 3 teams for permanent fixes and RCA documentation.
- Participate in Problem Management activities and identify opportunities for permanent fixes.
- Resolve escalated and assigned incidents, perform RCA for complex or recurring issues.
- Maintain and leverage the Known Error Database (KEDB).
- Review incident root cause analyses (RCA), track corrective actions, and work with support teams to ensure proper issue resolution and prevention of recurrence.
- Manage stakeholder communication for service status, incidents and changes.
- Support onboarding of new applications and operational readiness activities.
- Support application releases, infrastructure changes, and project implementations by validating operational readiness and support requirements.
Requirements
- Demonstrable hands-on experience supporting critical applications.
- Effective engagement with senior business stakeholders.
- Strong understanding of transaction/trading system architecture.
- Highly collaborative mindset, actively building close relationships with APAC business units, global delivery, and other technology teams.
- Demonstrable ability to run day-to-day operations whilst simultaneously shaping leadership culture and strategic direction.
- Ability to translate technology issues to clear business impact.
- Able to articulate business and regulatory requirements into actionable technical outcomes.
- Hands-on skills with troubleshooting, automating, and creating useful application monitoring.
- Strong sense of ownership and accountability.
- Ability to solve problems in a structured manner.
- Effective communication and collaboration skills.
- Prior experience in investment banking or in a FinTech role.
- Prior experience working with cloud technologies.
- Continuous learning mindset and willingness to grow.
- Service Management and SRE exposure with a desire to improve operational efficiency and service quality.
- Understanding of business operations and experience using business-critical applications to support client service delivery.
- Ability to investigate issues, identify solutions, and collaborate effectively with business users, technology teams, and external stakeholders.
- Strong communication, organizational, and stakeholder management skills.
- Fluent in English (both verbal and written).
Skills
- Troubleshooting
- Automation
- Application Monitoring
- Scripting
- RPA
- UNIX
- SQL
- Middleware Support
- Dynatrace
- Splunk
- Grafana
Location
- Australia
Work Type
- Full-time
Experience Level
- Vice President (VP) level
- 10+ years of experience in financial services, operations, application support, technology services, or related functions.
Education Level
- Graduate degree, preference: Computer Science / Technology
Benefits
- Inclusive development opportunities
- Flexible work-life support
- Paid volunteer days
- Vibrant employee networks
About the Company
- Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability.
- We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
- We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential.
- As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.
- Join us in shaping the future.
Equal Opportunity
- As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.