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About the Role
The Guest Services Specialist will work on a Full-Time basis out of Helio Health’s Rochester Inpatient program, assisting in orientating patients, managing ongoing needs, and preparing and maintaining the facility.
Responsibilities
- Assist with the admission process, including orientating patients to the facility.
- Respond to patient inquiries and requests, resolving issues in a timely, friendly, and efficient manner.
- Demonstrate thorough knowledge of program expectations and schedules and assist patients in managing these activities.
- Assist with crisis intervention activities, as requested.
- Ensure the facility is maintained in a clean and safe manner at all times.
- Perform other duties as assigned by supervisor.
Requirements
- High School Graduate/Equivalency.
- Bilingual candidates fluent in Spanish and English are strongly encouraged to apply.
- Entry-level knowledge of biopsychosocial process of addiction/recovery and self-help group process.
- Ability to relate effectively with staff, patients, and the professional community.
- Good oral and written communication skills.
- Sound judgment and cultural competency.
- Proficiency with basic computer applications.
- Valid NYS Driver's license required.
Skills
- Spanish
- English
- Biopsychosocial process of addiction/recovery
- Self-help group process
- Effective communication
- Basic computer applications
Location
- Rochester
Work Type
- Full-Time
Experience Level
- Entry level
Education Level
- High School Graduate/Equivalency
Salary/Compensations
- $15.38 - $17.50 per hour
Benefits
- Health insurance including dental and vision for employees and families.
- Paid Vacation and Sick leave - No Waiting Period for accruals.
- Paid holidays, including a floating birthday holiday.
- 401(k) plan with up to 5% company match.
- Company paid short-term disability insurance.
- Company sponsored life insurance.
- Employee Assistance Program (EAP).
- Sign-On incentive up to $1,500
About the Company
- Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healthcare issues.
Equal Opportunity
- Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local law.