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About the Role
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department, responsible for tasks that contribute to providing superior customer service and an A+ customer experience. The CSR reports to the Store Manager.
Responsibilities
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person.
- Communicate clearly and concisely, adapting style to suit customers by problem solving, using excellent phone skills and resolving conflict.
- Use all systems to manage customer flow and deliver a five-star customer experience.
- Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers.
- Include all operational checklist tasks and meet customers' emotional and practical needs.
- Provide an exceptional service experience to multiple customers at one time and contribute to store achievement of Five-Star Customer Service.
- Proactively address customer concerns with confidence.
- Know when to escalate and partner with the leadership team.
- Effectively communicate how alterations play an important role in perfecting the dress for her event in partnership with Alterations.
- Promote all alterations services and personalization options.
- Maintain store standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
- Maintain high dress code standards as required by the Dress Code policy.
- Greet and escort all alterations customers to and from alterations for appointments.
- Press, steam, and spot clean all merchandise.
- Follow quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
- Support all cash wrap behaviors and process transactions with accuracy.
- Seek assistance from the Alterations Manager to address customer issues that cannot be resolved.
- Maintain a clean and well-organized alterations room.
- Perform duties and tasks as assigned by store management.
Requirements
- High school diploma or equivalent degree.
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) system.
- Ability to bend, twist and stand.
- Ability to lift/and or move up to 10 pounds.
- Ability to see up close and at a distance, as well as use peripheral vision and depth perception.
- Ability to look at, read, and use a computer, electronic devices and phones for long periods of time.
Skills
- Customer service
- Problem solving
- Excellent phone skills
- Conflict resolution
- Communication
- Computerized POS systems
Location
- Onsite
Work Type
- Part Time
Experience Level
- 1-2 years retail experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $15-19/hr
Benefits
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet – Get Paid Early!
- Referral Incentive Program
- Generous Dream Maker Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
About the Company
- From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit.
- Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
- Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion.
- It is our goal to build a workforce that is as representative as the customers we serve.
- We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
Equal Opportunity
- David’s Bridal encourages applications from all qualified candidates.
- David’s Bridal has a great record of accommodating persons with disabilities.
- Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.
- Love wins when love is for Everyone!