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About the Role

The Director, Talent Acquisition Modernization will shape the long-term strategy, operating model, and transformation agenda for the Talent Acquisition experience. This role will partner with the Head of Talent Acquisition to define and deliver a multi-year transformation roadmap to modernize how we attract, source, and hire talent globally. The Director will lead enterprise-wide initiatives to simplify and automate recruitment processes, scale AI-enabled capabilities responsibly, improve operational effectiveness, and enhance candidate, hiring leader, and recruiter experiences.

Responsibilities

Partner with the Head of Talent Acquisition to define and execute the multi-year Talent Acquisition transformation strategy aligned with enterprise priorities and business growth.
Shape and implement the future Talent Acquisition operating model, including organizational capabilities, ways of working, processes and technology.
Identify and prioritize opportunities to simplify, standardize and modernize the recruiting lifecycle, translating them into an actionable transformation roadmap.
Establish governance and lead delivery of the strategic portfolio, ensuring clear ownership, executive visibility and accountability for milestones, risks, dependencies and outcomes.
Leverage performance data, operational insights and external trends to refine transformation priorities and measure impact.
Identify strategic candidate sourcing opportunities and talent marketplace partnerships to expand reach, strengthen talent pipelines and prioritize new partnerships and capabilities.
Provide clear recommendations and updates to the Head of Talent Acquisition and senior stakeholders, escalating key decisions and risks as required.
Lead end-to-end process optimization and the design, implementation and scaling of automation, digital and AI-enabled capabilities across the recruiting lifecycle to improve efficiency, quality, scalability and experience.
Identify, evaluate, and scale AI-enabled capabilities to enhance recruiter productivity, candidate experience, hiring manager effectiveness, and decision quality while ensuring responsible adoption.
Partner with Talent Acquisition, Product and Technology teams to identify, prioritize, and implement capabilities that support the future of hiring.
Ensure transformation initiatives comply with enterprise governance, risk, privacy and responsible AI standards.
Build strong partnerships across Talent Acquisition, Product, Colleague Services, GCO, CA&C and other enterprise stakeholders to deliver the transformation agenda.
Influence senior leaders to align on the transformation vision, priorities and key decisions, building commitment and driving adoption without reliance on direct authority.
Lead targeted change management, through continuous communication and stakeholder engagement, identifying the capabilities and ways of working needed to sustain change and foster continuous improvement, innovation and data-driven decision-making.

Requirements

10+ years of experience developing and delivering large-scale business, technology, or Talent Acquisition transformation strategies from concept through implementation and measurable value realization within complex, global organizations.
Strong understanding of Talent Acquisition operations, end-to-end recruiting processes, recruiting technologies, and workflow automation.
Demonstrated ability to lead cross-functional change, influence executive stakeholders, build alignment without direct authority, and deliver measurable outcomes in complex, fast-paced environments.
Exceptional program management, strategic planning, and organizational leadership capabilities.
Strong analytical mindset with experience defining success metrics, tracking benefits, and leveraging data to drive continuous improvement.
Outstanding written, verbal, and executive-level communication skills.
Experience leading or implementing AI-enabled solutions within Talent Acquisition, HR, or broader business operations.
Experience implementing responsible AI practices, including governance, ethical considerations, and risk management.
Experience leading digital transformation initiatives that leverage emerging technologies, intelligent automation, or AI to improve operational efficiency and business outcomes.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Skills

Talent Acquisition
Transformation Strategy
Operating Model Design
Process Simplification
Automation
AI-enabled Capabilities
Program Management
Strategic Planning
Organizational Leadership
Data Analysis
Change Management
Stakeholder Engagement
Responsible AI
Digital Transformation

Location

U.S.

Work Type

Hybrid
Onsite
Virtual

Experience Level

10+ years

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

About the Company

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
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