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About the Role
The Coordinator, Direct Response will support the success and growth of the membership program by managing direct marketing campaigns, including production, invoice processing, and inventory management. This role involves collaboration with internal teams and external vendors to achieve fundraising objectives.
Responsibilities
- Assist with all production functions related to direct mail campaigns.
- Coordinate Direct Response donor acknowledgements, including inventory tracking, data review and copy refreshes.
- Act as the primary point of contact for Supporter Care, responding to or delegating escalated cases and providing periodic overviews.
- Provide administrative support to the canvassing and telemarketing programs.
- Track premium inventory and fulfillment for the direct mail program.
- Coordinate and reconcile postage accounts.
- Provide administrative support, including invoice tracking and processing, maintaining files and documentation, handling returns, and updating donor records.
- Make basic updates to content on Direct Response owned web pages.
- Assist with special projects like Joint Cost Allocation.
- Assist on data-related projects as needed.
- Support coordination of team events and meetings.
- Maintain and foster a culture of safety.
Requirements
- Bachelor’s degree in communications, marketing, or a closely related field preferred.
- At least 1-2 years’ administrative support experience.
- Prior experience in a non-profit setting preferred but not required.
- An equivalent combination of education and work experience will also be considered.
- Detail oriented with strong follow-through.
- Ability to work independently on assigned tasks.
- Experience managing relationships with agencies and outside partners preferred.
- Ability to solve problems, meet tight deadlines, multi-task, and manage resources effectively is essential.
- Ability to work effectively in a team environment.
- Demonstrated ability to handle confidential information with discretion.
- Commitment to the mission of the National Audubon Society.
- Commitment to Audubon’s organizational values of care, collaboration, change, integrity, impact, and innovation.
- Experience fostering inclusive and collaborative work environments is valued.
- This position is represented by the Communication Workers of America (CWA).
Skills
- Proficiency in database usage - Salesforce and/or EveryAction is preferred.
- Excellent verbal, written, and interpersonal communication skills.
Location
- New York, NY
Work Type
- Hybrid
Experience Level
- 1-2 years administrative support experience
Education Level
- Bachelor's degree preferred
Salary/Compensations
- $32.15 - $34.00 per hour
About the Company
- The National Audubon Society is a leading nonprofit conservation organization with 120 years of science-based, community-driven impact, dedicated to protecting birds and the places they need, today and tomorrow.
- Birds are powerful indicators of our planet’s health, acting as sentinels that warn us of environmental change and inspire action.
- Audubon works across the Western Hemisphere, driven by the understanding that what is good for birds is good for the planet.
- Through a collaborative, bipartisan approach across habitats, borders, and the political spectrum, Audubon drives meaningful and lasting conservation outcomes.
- With 800 staff and over 1.9 million supporters, Audubon is a dynamic and ever-growing force committed to ensuring a better planet for both birds and people for generations to come.
Equal Opportunity
- We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic outlined by federal, state, or local laws.
- We are committed to providing an inclusive and accessible hiring process for all candidates.