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About the Role
As a Customer Service Associate, you will combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This role is for those who want to engage with customers and help them solve their home improvement challenges.
Responsibilities
- Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other areas of the store to help deliver the best customer service.
- Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Requirements
- 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
- 6 Months Experience using common retail technology, such as smart phones and tablets.
- Reading, writing, and performing basic arithmetic (addition and subtraction).
- Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
- Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
Skills
- Customer service
- Bi-lingual skills
Location
- Onsite
Work Type
- Part-time
Experience Level
- 6 months of Retail and/or customer service experience
Education Level
- Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)
Benefits
- Competitive pay
- Flexible schedules
- Multiple top-tier health insurance options
- Tuition assistance program
- Company-matching 401(k)
- Optional Employee Stock Purchase Program
- 10% Associate Discount
- Track to the Trades program
About the Company
- Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion.
- Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers.
- Lowe's is a core value S&P 500 equity stock and a dividend aristocrat.
- Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.
Equal Opportunity
- Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.