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About the Role
Healthy Kids Programs is seeking a Customer Experience Specialist to support families through the registration and enrollment process, ensuring a smooth, organized, and positive experience. This role combines customer service, family enrollment, technology, and administrative support, serving as a primary point of contact for families navigating registration, enrollment, scheduling, documentation, and childcare assistance programs. We are looking for an organized individual who enjoys working with people, is detail-oriented, and provides accurate, responsive, and compassionate support, comfortable with new technology and collaboration.
Responsibilities
- Serve as a primary point of contact for prospective and enrolled families through phone and email.
- Guide families through registration, enrollment, scheduling, and required documentation.
- Process registrations accurately, including billing, scheduling, and account setup.
- Follow up with prospective families to help them complete enrollment and stay engaged.
- Develop expertise in childcare subsidy and tuition assistance programs.
- Help families understand subsidy eligibility, application, recertification, and documentation requirements.
- Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs.
- Track subsidy-related registration progress and proactively communicate next steps.
- Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
- Track registration activity and generate reports using CRM and registration systems.
- Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.
Requirements
- Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
- Excellent written and verbal communication skills.
- Strong attention to detail and accuracy.
- Comfortable learning and using digital systems and technology platforms.
- Effective time management and ability to manage multiple priorities.
- Team-oriented mindset with flexibility and adaptability.
- High school diploma or equivalent.
Skills
- Customer service
- Family enrollment
- Technology
- Administrative support
- CRM systems
- Childcare subsidy programs
- Public benefits navigation
- Enrollment services
- Case management
- Family support services
- Bilingual skills
Location
- 2 Summit Court, Fishkill, NY 12524
Work Type
- Part-time
- Full-time
Experience Level
- Depending on experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $18–$21/hour
Benefits
- Employer-paid childcare for children enrolled in our program on the days and during the hours you work
- Telehealth, vision, and dental coverage
- 401(k) for eligible employees
- Paid sick time
- On-demand pay
- Professional development and career advancement opportunities
About the Company
- Healthy Kids Programs believes operational excellence and family experience go hand in hand.
- You'll join a collaborative, growth-oriented team where your ideas can make a meaningful difference.
- Healthy Kids Programs is a mission-driven, award-winning organization dedicated to providing accessible, high-quality childcare.
- With 150+ locations offering Early Learning, Before & After School, and Summer Camp programs, we support families with safe, structured, and engaging experiences for children.
- As a Certified Benefit Corporation, we are committed to creating positive impact while ensuring our team members feel valued, supported, and empowered to grow.
Equal Opportunity
- Healthy Kids Programs is an equal opportunity employer.
- We are committed to diversity, equity, and inclusion and prohibit discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
- Hiring decisions are based solely on qualifications, merit, and business needs.