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About the Role
Join the DelMonte Hotel Group team as a Food & Beverage Manager, a key role ensuring a great guest and colleague experience. We offer competitive compensation and benefits, a supportive work environment, and opportunities for professional development and advancement.
Responsibilities
- Direct, train and mentor all associates.
- Prepare and serve food per menu and presentation specifications using oven, stove, grill, microwave & Turbo Chef.
- Ensure all Owner and brand directed standards, initiatives, perspectives and programs are implemented, followed and supported.
- Develop and maintain positive business relationships with all guests, vendors and other external partners.
- Conduct regular physical inspections to ensure all standards of excellence are being met.
- Answer inquiries pertaining to policies and services.
- Assign duties and shifts to associates and observe performance to ensure adherence to company policies and established operating procedures.
- Ensure proper shift coverage including covering meal breaks and call offs.
- Ensure proper cash and key control procedures are followed.
- Develop and institute new wine lists and cocktail menus for the Bar.
- Coordinate and participate in the development and implementation of food menus for breakfast service, Bar and Catering with the General Manager and the Event Sales department as needed.
- Ensure food quality and service standards are being maintained.
- Ensure proper food sanitation and food handling standards are being followed.
- Coordinate the details of each catering event such as number of persons expected, display space desired, and food service schedule with the appropriate management and staff.
- Ensure the proper set-up, break down and safe storage of all dining tables, service stations and bars for catering events.
- Ensure banquet rooms are set up according to event order and desires of group.
- Act as liaison between hotel and guest throughout catering events.
- Ensure proper tabulation of banquet checks and that checks are reviewed with guests.
- Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
- Monitor service by speaking with guests, reviewing guest satisfaction surveys and observing associates.
- Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings.
- Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, maintaining department budget, processing department payroll, and handling any accounting and purchasing functions.
- Maintain up to date records and files.
- Ensure the cleanliness of the breakfast area, bar, catering and surrounding areas.
Requirements
- Self-motivated with a strong work ethic and a drive to exceed expectations.
- Excellent communication skills.
- 1 to 3 years related experience in food service management.
- Solid organizational, time-management and prioritization skills.
- Exceptional customer service skills.
Experience Level
- 1 to 3 years related experience in food service management
Education Level
- Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
Salary/Compensations
- $20.00 - $28.00 per hour based on experience, plus bonus potential
Benefits
- Comprehensive benefit packages for full-time positions
- Hotel room discounts at our locations around the globe
- Discounts on food and beverages
- Professional development and advancement opportunities
About the Company
- DelMonte Hotel Group is a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day.
- This is the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.