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About the Role
As an Assistant Front Office Manager at London Hilton on Park Lane, you will oversee daily front office operations, delivering memorable guest experiences and spreading the warmth of hospitality.
Responsibilities
- Assist in overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
- Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
- Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
- Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
- Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
- Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
- Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment
Requirements
- A passion for spreading the light and warmth of Hospitality
- Acting with Integrity and always doing the right thing
- Inspiring others through Leadership
- A belief that Teamwork drives the best outcomes
- A sense of Ownership and accountability
- A focus on the Now, bringing urgency and discipline to every moment
Location
- London
Work Type
- Full-time
Salary/Compensations
- Up to £39,715 per annum
Benefits
- Competitive pay
- Discounted hotel stays through Go Hilton travel programme (as low as $40 USD per night)
- 50% off food and beverage at participating outlets
- Free meals on duty
- 28 days' holiday including bank holidays, increasing with service
- Employee Stock Purchase Programme (ESPP) with a 15% discount on Hilton shares
- Pension scheme
- High street discounts through Perks at Work
- Mental health resources through Care for All hub
- Free counselling and support through Employee Assistance Programme (EAP)
- Crisis Concierge for practical support and emotional care during times of loss
- Career development opportunities through learning and development programmes
About the Company
- Hilton is a global leader in hospitality, committed to delivering exceptional experiences for guests and building an exceptional workplace for Team Members.
- The company has welcomed over 3 billion guests worldwide and is dedicated to filling the earth with the light and warmth of hospitality.
- Hilton boasts an award-winning culture, recognized on the World's Best Workplaces list by Great Place to Work and Fortune.
- The company operates a suite of world-class brands and is setting new standards for the future of travel.
- Hilton supports Team Members' careers, whether they are starting out or exploring new paths.