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About the Role

The Senior Manager, Amex Ads Product role supports the growth of Amex’s digital advertising network by introducing new channels for advertisers to engage customers across digital platforms. This individual will own the product roadmap for digital capabilities and offerings, leading their design, development, and deployment in partnership with engineering resources. They will also assess external tech solutions and establish compliance and risk guardrails.

Responsibilities

Own the product roadmap for Amex’s new advertising systems (e.g., ad serving, order management, self-service), to support rapid growth for the business, ensuring alignment with strategic priorities of the Digital Advertising team.
Identify, design, and launch new advertising placements and formats, including display, native, sponsored listings, and email.
Lead the development and deployment of these new ad capabilities, collaborating across numerous platforms (e.g., Amex Travel, Resy, Amex App) and functional teams (e.g., product, technology, marketing, control management, legal).
Translate business requirements into actionable tech specifications (e.g., features, user stories) for engineering teams.
Closely track delivery of each capability, prioritize engineering effort (when necessary), and manage an active backlog.
Lead regular standups with tech owners to ensure timely delivery of capabilities as well as tech leadership updates to highlight progress and potential blockers.
Help resolve tech issues that arise and proactively identify opportunities to automate processes.
Spearhead assessments of external tech solutions to fill internal capability gaps and own the end-to-end third-party lifecycle management (TLM) associated with these new vendors.
Enact comprehensive compliance / risk processes & controls and lead the New Product Approval (NPA) process when launching new capabilities.

Requirements

Bachelor’s Degree
4+ years of product development, product management, and/or strategy experience
Exceptional problem-solving skills with an ability to understand complex technical systems, identify issues, and develop effective solutions.
Strategic mindset with a proven ability to work in white space and ambiguity, identifying new growth opportunities and defining a clear execution plan.
Self-starter with experience leading complex projects end-to-end.
Strong detail orientation and highly organized.
Excellent communication and presentation skills with proficiency in Microsoft Powerpoint.
Strong collaboration and relationship management skills with ability to engage, align, and inspire internal and external partners.
Customer-centric mindset with strong business acumen, ensuring scalable monetization and performant advertising, while upholding a superior customer experience.
Strong analytical skills and comfort with ads experimentation with proficiency in Microsoft Excel.

Skills

Product development
Product management
Strategy
Problem-solving
Technical systems analysis
Strategic thinking
Project leadership
Communication
Presentation
Microsoft Powerpoint
Collaboration
Relationship management
Customer focus
Business acumen
Analytical skills
Microsoft Excel
Advertising industry expertise
Commerce Media Networks
Product strategy
Marketplace platforms
Multi-sided platforms
Agile methodology
Scrum teams
Backlog management
JIRA

Work Type

Hybrid
Onsite
Virtual

Experience Level

Senior Manager
4+ years

Education Level

Bachelor’s Degree

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

About the Company

Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express.
We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term.
At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
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