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About the Role

This role will drive the successful delivery of Canadian Business Banking's customer remediation program, overseeing an external team for inbound and outbound calling. Responsibilities include monitoring processes, addressing deficiencies, identifying improvements, and managing change. Key relationships include CBB leadership, sales and service personnel, technology, risk partners, and internal/contract resources.

Responsibilities

Supports the business/group leader in the effective implementation, maintenance and administration of first line of defense (1st LOD) programs.
Contributes to a strong risk management culture through collaboration with other first line employees, and second & third line functions.
Contributes to the business’ accountability for the delivery of regulatory programs across applicable Tier 1 Risk Types.
Supports the design, development, automation, and coordination of evidence based controls across various risk types.
Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Builds interdependent teams that collaborate across functional and operating groups.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Monitors and advises on management of risk requirements within the defined risk appetite.
Manages/supports large/complex risk programs/frameworks /projects/initiatives to ensure risks are appropriately mitigated and regulations adhered to.
Monitors industry and legislative developments and continuously updates programs.
Supports the position on regulatory compliance Issues by interpreting requirements and identifying, analysing and addressing resultant gaps and issues.
Acts as a subject matter expert in the evaluation, development and implementation of an internal control system.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Builds effective relationships with internal/external stakeholders.
Ensures alignment between stakeholders.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Monitors and tracks performance, and addresses any issues.
Builds change management plans of varying scope and type; leads or participates in a variety of change management activities.
Monitoring to ensure that 1st line jobs are following defined processes and procedures.
Develops, documents and maintains business/group procedures updating and obtaining approvals as regulations or the operating environment changes.
Designs measurable sustainment strategies including assessing and recommending mitigations for industry/ segment-specific risks and prioritizing opportunities.
Tracks exception/exemption requests and corresponding approvals.
Facilitates training to ensure business unit employees fully understand requirements.
Provides quality control for investigations, self-reports, examinations and independent reviews conducted by internal and external stakeholders.
May act as the designated Primary Business Unit Compliance Officer (BUCO) and/or Anti-Money Laundering Reporting Officer for the operating group.
Builds awareness, knowledge, and skills and, as necessary, provides communication, practical tools and ongoing support.
Supports the design, development, coordination of implementation, automation and continuous improvement of 1LOD LOB risk management programs.
Works with assigned business/group leaders to interpret, apply and operationalize relevant regulatory frameworks across the LOB/jurisdiction.
Conducts or supports self-assessments to demonstrate control effectiveness and adherence, coordinating 1LOD risk remediation efforts.
Develops and maintains an understanding of the business/group strategies and objectives, products and services, internal and external stakeholders and business processes.
Identifies, investigates, analyzes, documents & mitigates program risks, taking into account jurisdictional issues, and raises any issues or concerns to senior leaders and other stakeholders.
Contributes to a strong risk culture through collaboration with 1LOD, and engagement with Second Line of Defence (2LOD), Corporate Audit (3LOD).
Analyzes the impact and effectiveness of the program through periodic reviews.
Recommends adjustments to the overall program, policy or processes within the business/group.
Supports the business/group through internal/external audits or regulatory examinations and assists in development of action plans.
Provides support to the development and delivery of training and awareness programs within the business/group.
Takes measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role.
Provides specialized consulting, analytical and technical support.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.
Broader work or accountabilities may be assigned as needed.

Requirements

Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

Skills

Program management skills - In-depth.
Deep knowledge and technical proficiency gained through extensive education and business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Location

VIRTUAL59 - REMOTE/TELETRAVAIL - ON - BMO

Work Type

REMOTE
TELETRAVAIL
ON

Experience Level

5 - 7 years

Education Level

Post-secondary degree in related field of study or an equivalent combination of education and experience.

Salary/Compensations

$70,000.00 - $150,000.00

Benefits

health insurance
tuition reimbursement
accident and life insurance
retirement savings plans

About the Company

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.
We strive to help you make an impact from day one – for yourself and our customers.
We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.
From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.

Equal Opportunity

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.