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About the Role
The Nurse Aide and Unit Secretary at United Health Services (UHS) Chenango Memorial Hospital (CMH) serves as a vital connection between patients, families, and the care team, helping create a positive and efficient care experience. This role combines direct patient support with clerical and coordination responsibilities to ensure smooth unit operations, accurate communication, and timely access to care. Through compassionate service, attention to detail, and teamwork, the Nurse Aide and Unit Secretary helps enhance patient comfort, support quality outcomes, and contribute to a welcoming environment where every connection matters.
Responsibilities
- Deliver clerical, receptionist, and direct patient care support to ensure efficient unit operations and a positive patient and family experience.
- Greet patients, visitors, and staff, providing accurate information, directions, and communication updates to support care coordination and service excellence.
- Manage unit communications by answering telephones, relaying messages, and coordinating with clinical teams to maintain timely and accurate information flow.
- Maintain patient records by assembling, organizing, and filing charts, entering admissions, discharges, transfers, orders, and charges using electronic systems.
- Provide basic patient care support including assisting with hygiene, feeding, mobility, vital signs, and intake/output documentation to promote patient comfort and recovery.
- Support clinical procedures and readiness by preparing patient rooms, assisting with transports, and ensuring availability of equipment and supplies.
- Coordinate scheduling, pre-operative preparation, and interdepartmental communication to ensure seamless patient flow across services.
- Contribute directly to patient satisfaction, safety, and care quality through effective support of nursing staff and unit operations.
- Support timely clinical decision-making by ensuring accurate documentation, communication, and availability of patient information.
- Exercise judgment within established protocols to prioritize tasks, respond to patient needs, and escalate concerns appropriately.
- Maintain accountability for assigned clerical and patient care duties under supervision while ensuring accuracy and completion of tasks.
- Influence team efficiency by maintaining organized workspaces, restocking supplies, and supporting operational readiness.
- Adhere to HIPAA requirements by safeguarding patient health information and maintaining confidentiality in all interactions.
- Follow infection control protocols, safety standards, and proper use of personal protective equipment to ensure a safe care environment.
- Complete required training, competencies, and ongoing education within established timeframes to maintain role readiness.
- Apply proper body mechanics and patient safety techniques, including use of equipment and positioning practices, to prevent injury.
- Document patient information, care activities, and unit tasks accurately in accordance with organizational policies and regulatory standards.
- Safeguard sensitive data by following established security policies and procedures, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations.
- As applicable to your role, support cybersecurity and data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments, monitoring third-party compliance, and promptly reporting identified supply chain or cybersecurity risks.
- Foster a supportive and collaborative environment by assisting team members and communicating effectively across disciplines.
- Promote a clean, safe, and welcoming unit environment for patients, families, and staff.
- Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactions.
- Execute responsibilities in accordance with organizational policies, procedures, and applicable regulations.
- Perform additional responsibilities as required to meet department and organizational needs.
Requirements
- High School Diploma or equivalent
- Up to 1 year of direct experience performing the exact or very similar duties required by the job within the same role or function
- Up to 1 year of customer/patient-facing experience directly interacting and communicating with the public
- Up to 1 year of healthcare experience working in the healthcare industry in any job function
- Up to 1 year of technical/systems experience using specialized tools, software, or equipment required for the role
- Up to 1 year of experience in the same work environment or setting (hospital, practice, department/division)
Location
- Norwich
Work Type
- Day Shift
- 40 hours per week
Experience Level
- Up to 1 year
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $16.35 - $21.49 per hour
Benefits
- Medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week
- Flexible plan options and coverage tiers
- Discounted childcare through Bright Horizons
- Voluntary benefits like pet insurance, legal services, and identity theft protection
- PTO starts accruing from day one
- 403(b) retirement plan with company match
- Flexible spending accounts
- Access to financial advisors
- Up to $400/year in wellness rewards
- 24/7 EAP counseling
- Virtual mental health support
- Food pantry
- PTO donation program
- Professional attire through the Classy Closet
- Access to 100,000+ online courses
- Leadership programs
- Tuition reimbursement
- Clinical ladders
- Internal mobility
About the Company
- United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties.
- UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.
- At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation.
- Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve.
- Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!
Equal Opportunity
- United Health Services is an Equal Opportunity Employer.