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About the Role
The Account Manager is responsible for overseeing janitorial operations and client relationships, ensuring service excellence, contract compliance, employee engagement, safety performance, and financial results. This role serves as the primary liaison between clients and operations teams to maintain high customer satisfaction while achieving business objectives.
Responsibilities
- Manage day-to-day janitorial operations for assigned customer accounts.
- Develop and maintain strong client relationships through regular communication and site visits.
- Ensure all services are delivered according to contract specifications, company standards, and customer expectations.
- Conduct routine quality inspections and implement corrective actions as necessary.
- Monitor account performance, customer satisfaction, and service metrics.
- Recruit, hire, train, develop, and retain janitorial team members and supervisors.
- Manage employee scheduling, staffing levels, attendance, and labor utilization.
- Ensure compliance with all company policies, client requirements, and safety regulations.
- Investigate and resolve customer concerns, complaints, and service issues in a timely manner.
- Oversee inventory management for cleaning supplies, equipment, and consumable products.
- Manage operating budgets, labor costs, and account profitability.
- Review payroll, labor hours, and operational reports for accuracy and efficiency.
- Identify opportunities for service enhancements, contract growth, and additional revenue.
- Coordinate special projects, floor care services, seasonal work, and emergency response activities.
- Maintain accurate operational records and prepare management reports as required.
Requirements
- High school diploma or GED required; associate's or bachelor's degree preferred.
- Minimum 5 years of management experience in janitorial, facility services, custodial, hospitality, or related operations.
- Proven experience managing client relationships and service delivery.
- Strong leadership, organizational, and problem-solving skills.
- Proficiency with Microsoft Office Suite and business management systems.
- Bilingual English/Spanish.
- Experience managing multiple facilities or large-scale janitorial contracts.
- Knowledge of floor care, carpet care, green cleaning practices, and industry standards.
- Experience with budgeting, labor management, and P&L accountability.
- Ability to walk and inspect facilities for extended periods.
- Ability to lift up to 40 pounds occasionally.
- Frequent standing, bending, reaching, and climbing stairs.
- Ability to work flexible schedules, including evenings, weekends, and holidays when necessary.
Skills
- Leadership
- Organization
- Problem-solving
- Microsoft Office Suite
- Business management systems
- Budgeting
- Labor management
- P&L accountability
Location
- Commercial office buildings
- Manufacturing sites
- Warehouses
Work Type
- Full-time
- Hybrid
Experience Level
- Minimum 5 years of management experience
Education Level
- High school diploma or GED
- Associate's degree preferred
- Bachelor's degree preferred
Salary/Compensations
- $70,000 - $77,000
Benefits
- Comprehensive benefits package
About the Company
- ABM is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions.
- Over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient.
- Serves market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution.
- Over $8 billion in annual revenue with a blue-chip client base.
- Delivers innovative technologies and sustainable solutions.
- Committed to creating smarter, more connected spaces and investing in the future.
- ABM: Driving possibility, together.
Equal Opportunity
- ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status.
- ABM is committed to working with and providing reasonable accommodation to individuals with disabilities.
- ABM participates in the U.S. Department of Homeland Security E-Verify program.
- ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military.
- Applicants should apply at www.abm.com/careers.