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About the Role
MERKUR Slots is seeking a passionate individual to join their team, focusing on providing excellent customer service and creating a welcoming atmosphere for a great gaming experience. The company offers first-class training and support, making it an ideal place for career growth.
Responsibilities
- Ensure the venue and gaming equipment are maintained to the highest standard of cleanliness.
- Offer service rounds and refreshments according to brand guidelines.
- Monitor customer behavior for suspicious or disruptive actions.
- Assist with administrative tasks accurately.
- Support the smooth execution of promotions.
- Deliver customer service in line with company standards to ensure customer satisfaction.
- Resolve customer issues, escalating when necessary.
- Interact with customers and intervene appropriately, logging all interactions.
- Maintain a high standard of personal presentation and adhere to the dress code.
- Develop and share product knowledge to enhance the customer experience.
- Understand and apply company policies on safeguarding and challenge 25.
- Discourage harassment, victimisation, or discrimination against employees, management, or customers.
- Provide a full job description upon request.
Requirements
- Experience in retail, hospitality, or gambling environments.
- Proven experience in delivering excellent customer service.
- Willingness to learn and develop.
- Flexibility and dedication.
- Attention to detail.
- Ability to work on own initiative and as part of a team.
- Flexibility to work on a rota basis, including weekends and Bank Holidays.
Skills
- Excellent communication skills
- People skills
- Customer service skills
- Flexibility
- Attention to detail
Location
- Illford
Work Type
- Part-time
Experience Level
- Entry Level
Education Level
- Industry and compliance training will be given
Salary/Compensations
- £13.25 - £14.75 per hour
- Night Rate: £14.75 per hour between 23:00 and 06:00
Benefits
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
About the Company
- MERKUR Casino UK Ltd is part of the MERKUR Group, a leading European gaming and entertainment company.
- The group operates internationally with a strong presence in Germany and other countries.
- MERKUR Casino UK Ltd operates over 230 adult gaming centres and high street bingo venues, and casinos under the MERKUR Casino brand in the UK.
Equal Opportunity
- MERKUR Slots does not make hiring or employment decisions based on any prohibited ground, including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other basis protected by law or prohibited by Company policy.
- MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.