Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Presales Customer Engineer role.

Rezi rewrites your resume against Cloudflare's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Presales Customer Engineer posting at Cloudflare — free, in seconds.

About the Role

The Customer Engineer (CE) is the core driver of our technical go-to-market strategy, acting as a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value, guiding enterprise clients through pre-sales validation, onboarding, deployment architecture, and lifecycle expansion. As a quota-carrying technologist within the GTM organization, you will leverage AI-augmented workflows to focus on high-value architectural design and drive measurable business outcomes across the entire customer journey.

Responsibilities

Partner with Account Executives to lead technical discovery, capture business requirements, and map customer infrastructure to Cloudflare architectures.
Define, scope, and execute Proof of Concepts (PoCs) and Technical Validations.
Deliver tailored technical presentations, architectural diagrams, and demonstrations.
Address complex technical objections, security compliance questions, and edge-case architectural requirements.
Oversee technical onboarding and implementation, serving as the primary executive and engineering contact for the customer.
Design migration and onboarding blueprints tailored to the customer’s environment.
Act as the lead consultant for customer engineering teams, guiding them through configuration best practices.
Own discovery, demos, onboarding, technical health, risk, and expansion strategy in partnership with Account Executives.
Proactively monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
Carry a variable quota tied to new business acquisition and/or ongoing account growth.
Ensure deep platform adoption, retain revenue, and identify cross-sell and up-sell opportunities.
Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into ROI for C-level executives.
Act as a trusted technical advisor throughout the entire customer lifecycle.
Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence.
Identify potential deployment risks or integration bottlenecks and provide remediation strategies.
Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks.
Partner with the Enablement Team to design, build, and govern technical resources.
Define, document, and educate internal teams and customers on deliverables such as Standard Operating Procedures (SOPs), architectural best practices, and technical guides.

Requirements

Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer).
Ability to white-board, design, and articulate complex enterprise network and security architectures.
Excellent communication skills with the ability to translate technical concepts into business outcomes.
Proven track record of operating in a quota-carrying or revenue-aligned environment.
Strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
Exceptional presentation and stakeholder management skills.
Depth in at least four of the following technical areas: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, Developer Platform Fluency.
Experience with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation.
Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages.
Experience designing, building, deploying or scaling applications using RESTful/GraphQL APIs, SDKs, webhooks, and developer tooling in cloud-native environments.
Familiarity with infrastructure-as-code (Terraform, Pulumi), CI/CD pipelines, and observability for developer-led deployments.
Track record of creating and delivering technical enablement (workshops, code samples, documentation, or developer onboarding).
Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.
Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
Talent from hyperscalers, digital natives, distributed systems environments, or startups is strongly valued.

Skills

DNS
CDN
Zero Trust
Network Security
Workers
WAF
Bot Management
Firewalls
Rate Limiting
SASE
HTTP/2
TLS 1.3
Prompt Engineering
AI-assisted scripting
Log analysis
LLM utilization
Workflow automation
Python
JavaScript
Bash
Lua
Go
RESTful APIs
GraphQL APIs
SDKs
Webhooks
Infrastructure-as-code
Terraform
Pulumi
CI/CD pipelines
Observability
LLM orchestration
Retrieval-Augmented Generation (RAG)
Model-access controls
PCI DSS
HIPAA
SOC 2

Location

Sydney, Australia

Work Type

Onsite
Travel

Experience Level

Associate
Senior
Staff
Principal

Education Level

Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

About the Company

Cloudflare is on a mission to help build a better Internet.
The company runs one of the world’s largest networks that powers millions of websites and other Internet properties.
Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
Internet properties powered by Cloudflare have web traffic routed through its intelligent global network, which gets smarter with every request.
Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
Cloudflare values candidates who have the instinct to spot a 'normalized' problem and the AI-native curiosity to create a solution using the latest tools.
The culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement is shared across the team.
Cloudflare is not just a highly ambitious, large-scale technology company; it's a highly ambitious, large-scale technology company with a soul.
Fundamental to its mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014, Cloudflare has equipped more than 2,400 journalism and civil society organizations in 111 countries with tools to defend themselves against attacks.
Athenian Project: In 2017, Cloudflare created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free.
1.1.1.1: Cloudflare released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver.

Equal Opportunity

Cloudflare is proud to be an equal opportunity employer.
We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.
All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities.
Applicants who progress to the offer stage may be asked to attend an in-person interview.
This position may require access to information protected under U.S. export control laws.
Any offer of employment may be conditioned on your authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license.