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About the Role
We are seeking an Insights Consultant to manage research studies for major consumer brands using the Pogo Platform. This role involves direct client interaction to ensure timely and accurate delivery of high-quality research.
Responsibilities
- Manage the daily operations of client research studies, tracking progress and identifying areas needing attention.
- Collaborate with clients to translate research objectives into well-designed studies, including writing study guides, configuring studies on the Pogo Platform, setting targeting and quotas, and launching studies.
- Ensure research quality by reviewing survey logic, monitoring fieldwork and data quality, and validating AI-generated insights.
- Communicate regularly with clients to provide study updates, address inquiries, resolve issues, and manage expectations.
- Liaise with Go-To-Market and Product teams to coordinate requests, relay client feedback, and identify product improvement opportunities.
- Contribute to process improvement by enhancing tools, templates, QA procedures, and AI-powered workflows to support scalability.
Requirements
- Possess 3-5 years of experience in market research, preferably within a research agency, panel provider, or in-house consumer insights team.
- Experience designing, programming, and fielding surveys using tools such as Qualtrics.
- Proficiency in managing multiple studies concurrently, with strong organizational and prioritization skills.
- Familiarity with various research methodologies including concept testing, pricing research, conjoint, and MaxDiff.
- Detail-oriented with a proven ability to identify and address issues in survey design, logic, and data quality.
- Proactive, resourceful, and capable of independent problem-solving.
- Ability to adapt quickly to changing priorities in a fast-paced environment.
- Systems-thinking approach focused on process improvement and automation.
- Passion for consumer research and an interest in the impact of technology and AI on the industry.
- Demonstrated low ego, high ownership, and collaborative work style.
- Experience working with clients in CPG, food & beverage, hospitality, or wellness is a plus.
Skills
- Market research
- Survey design
- Survey programming
- Qualtrics
- Client management
- Project management
- Data quality assurance
- Process improvement
- AI in research
Location
- Remote
Work Type
- Full-time
Experience Level
- 3-5 years
Benefits
- Unlimited PTO
- Minimum 20 days vacation policy
About the Company
- We are a small, fast-growing team focused on building the future of market research with AI integration.
- We work with some of the world's largest consumer brands, enabling them to make strategic decisions through consumer research.
- This role offers significant ownership in shaping operational processes, tools, and workflows.