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About the Role

This Ambulatory Supervisor role with the Outpatient Women's Services Clinic in Austin, TX will manage the daily operations of the Ambulatory Service Representative functions. The role ensures patient access to clinical locations by providing excellent customer service and accurate collection of demographic and financial data for efficient billing and collections. The supervisor will also serve as an expert or MD liaison for clinic unlicensed functions and patients/families, and ensure staff are trained on all job aspects and comply with applicable State and Federal laws governing patient access.

Responsibilities

• Ensures staff complete daily patient registration procedures per departmental processes in a timely manner.
• Minimizes registration errors that result in accounts requiring re-work.
• Ensures staff attempt to collect co-pays, deductibles, and out-of-pocket amounts prior to patient departure.
• Monitors and completes quality audit reviews on a sample of clinic patients per staff member.
• Investigates and corrects issues with cash drawers, charge entry, and other processes.
• Creates, changes, and coordinates provider master schedules/templates in partnership with the department.
• Manages admission, scheduling, check-in/welcome desk, patient packets, registration, insurance authorization, payment collection, and clinic flow.
• Ensures appropriate communication between non-clinical and clinical team members to promote efficient patient care.
• Establishes departmental efficiency and quality goals in conjunction with the manager.
• Aligns departmental resources to meet established efficiency and quality goals.
• Tracks performance against efficiency and quality goals.
• Communicates progress against established goals to staff and the manager.
• Coordinates resources (staff, equipment, space) and work assignments to meet process performance targets and departmental customer service expectations.
• Provides ongoing training, coaching, and development of the Ambulatory Service Representative team to meet performance targets, gather accurate financial and demographic information, and provide excellent customer service.
• Assists in the development of annual performance management tools for staff.
• Works with manager and assistant director to identify potential areas for improvement in clinic processes.
• Accurately inputs registration information into Epic.

Requirements

• High school diploma or equivalent.
• 2 years Health Care experience required.
• Supervisory experience and/or emergency center registration experience preferred.
• Associate's degree preferred.

Location

• Austin, TX

Work Type

• Full-time

Experience Level

• 2 years Health Care experience
• Supervisory experience preferred

Education Level

• High school diploma or equivalent
• Associate's degree preferred

About the Company

• Texas Children’s presence in Austin supports a pediatric population of more than half a million, keeping kids healthy from birth to adulthood.
• Texas Children’s first healthcare location in Austin, Texas Children’s Urgent Care West Gate, opened in March 2018.
• There are now over 15 Texas Children’s Pediatric primary care practices in the greater Austin area.
• Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists.
• Texas Children’s Hospital North Austin is a new state-of-the-art facility providing world-class pediatric and maternal care to Austin families.
• Join a community of more than 15,000 dedicated team members.

Equal Opportunity

• Texas Children’s is proud to be an equal opportunity employer.
• All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.