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About the Role
The Front Desk Manager serves as the property Manager on Duty and oversees and supports the daily operations of guest services. They lead and inspire the Front Desk team.
Responsibilities
- Leads and empowers the FD team to provide exceptional guest service
- Trains, coaches and mentors the FD team to promote further growth and development
- Intervenes in any guest/team member situations as needed
- Monitors FD operations to ensure brand standards are being followed and properly executed
- Ensures all FD shift responsibilities (reports, etc.) are executed correctly and efficiently
- Empowers members of the team and pushes development of the FD team
- Promotes an energizing environment for both guests and the team where a sense of community and inclusivity are held as a top priority
- Ensures all Standard Operating Procedures (SOPs) are adhered to amongst the FD team
- Monitors and partners with Front Office Manager concerning upkeep of Ace Retail inventory and overall management (daily counts, end-of-month reports, etc.)
- Executes daily pre-shift meetings
- Reviews highlights of resumes, guest opportunities, occupancy, etc.
- Maintains confidentiality of guest, employee and company information
Requirements
- 3+ years of relevant experience
- Exceptional interpersonal skills with an empathetic heart
- Technologically sound with Google applications, Opera and Micros
- Excellent coaching and mentoring skills
- Understands the difference between a boss and a leader
- Able to prioritize and organize work assignments, have timely follow up and execution
- Able to collaborate with the BK team and take direction
- Able to make difficult business decisions
- Has superb time management skills
- Strong attention to detail
- Able to lead a large group
- Able to compute complex mathematical calculations
- Able to perform critical analyses
- Excellent presentation skills (written & oral)
- Has the ability to have fun and make others around you enjoy their work day!
- Self-starter with an entrepreneurial spirit and strong organizational skills
- Open Availability/ Ability to work evenings, overnight, weekends, and holidays, as needed
- Ability to understand service needs and requests.
- Ability to acknowledge requests in a polite manner.
- Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).
- Ability to apply logical thinking and understanding to carry out written and oral instructions.
- Ability to address and solve problems involving guest and operational issues.
- Ability to compute basic mathematical calculations.
- Sit, walk, and stand continuously.
- Lift / carry 10lbs/4.5kg (frequently) and 25lbs/12kg (occasionally)
- Bend, squat, crawl, and reach above shoulder level.
- Use dominant hand coordination for simple grasping, pushing/pulling, and fine manipulation.
- May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.
Skills
- Google applications
- Opera
- Micros
- Interpersonal skills
- Coaching
- Mentoring
- Leadership
- Prioritization
- Organization
- Time management
- Attention to detail
- Mathematical calculations
- Critical analyses
- Presentation skills
- Communication skills
Location
- Brooklyn, NY
Work Type
- Full Time
- Swing Shift
- Evenings
- Overnights
- Weekends
- Holidays
Experience Level
- Management
- 3+ years of relevant experience
Education Level
- 4 Year Degree
Salary/Compensations
- $68000.00 - $68000.00
Benefits
- Competitive pay and benefits!
About the Company
- We're looking for leaders with a love of community and a passion for people. Someone who enjoys their craft as much as being a team player. If you love the details, strive to continually learn and know that respect and honesty is non-negotiable, we are looking for you!
Equal Opportunity
- We are an equal opportunity employer, committed to a diverse workforce.