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About the Role
Our Brand Ambassadors are the heart of the store, bringing Urban Outfitters to life through real connections, personal style, and a love for pop culture. You’re not just helping customers, you’re creating an experience that feels authentic, fun, and uniquely UO. If you’re someone who loves self-expression, staying tapped into trends, and connecting with people, this is your space.
Responsibilities
- Show up as you—your individuality, creativity, and perspective are what make the UO experience different; stay in the know on product drops, trends, and what’s happening in-store and online
- Engage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you're genuinely excited about; your energy helps create memorable experiences that keep customers coming back
- Help maintain a space that feels inspiring, organized, and easy to shop; from restocking to% styling displays, you’ll keep the store looking fresh and on-brand
- Use in-store tech to support customers however they want to shop—whether that’s in-store, online, or somewhere in between
- Be open to trying new things, jumping in where needed, and learning as you go—every day is a little different, and that’s part of the fun
- Support your team, share ideas, and bring good energy—we show up for each other and make the store a positive place to be
Requirements
- A genuine love for Urban Outfitters
- Confidence in expressing your personal style and creativity
- A people-first mindset, you enjoy meeting and helping others
- A collaborative attitude and positive energy
- Comfort in a fast-moving, ever-changing environment
- Flexibility with scheduling (nights, weekends, holidays)
- Experience in retail or customer service is a plus, but not required
Location
- 235 Yonge St., Toronto, Ontario, M5B1N8 Canada
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
Salary/Compensations
- Starting from CAD $17.95/Hr.
Benefits
- Medical
- Dental
- Vision
- PTO
- Generous employee discounts
- Retirement savings
About the Company
- URBN is a portfolio of brands including Urban Outfitters, Free People, Anthropologie, and NuFace.