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About the Role
Shape and scale the personalization platform that powers relevant experiences for travelers across the customer journey, focusing on challenges related to cold-start, new, and anonymous travelers. This role involves using context, intent, behavioral signals, experimentation, and machine learning to create relevance from the first interaction, partnering with various teams to achieve measurable outcomes.
Responsibilities
- Define and communicate product priorities and roadmap for personalization capabilities serving cold-start, new, and anonymous travelers.
- Translate traveler and business needs into clear platform requirements, product narratives, success measures, and prioritized backlogs.
- Partner with engineering and data science on contextual personalization, identity resolution, feature generation, model serving, and decisioning.
- Collaborate with product teams to make shared personalization capabilities easy to adopt, test, understand, and measure.
- Lead discovery and experimentation, including hypothesis development, test design, rollout planning, and interpretation of results.
- Make thoughtful trade-offs across traveler value, business objectives, privacy, fairness, explainability, operational complexity, latency, and platform scalability.
Requirements
- 2+ years of experience shipping ML products or platform capabilities in a product management role.
- Strong product judgment with the ability to frame ambiguous problems, identify high-value opportunities, and make pragmatic decisions.
- Comfort working with technical teams on application programming interfaces, data flows, event instrumentation, model inputs and outputs, experimentation systems, or other platform concepts.
- Experience defining measurable outcomes and using quantitative and qualitative evidence to guide product decisions.
- Customer-centered approach and curiosity about how travelers discover, compare, and choose travel products.
- Clear communication skills and ability to influence partners across engineering, data science, design, analytics, and business teams.
Skills
- Personalisation
- Machine Learning
- Product Management
- Platform capabilities
- Cold-start personalization
- New-user personalization
- Anonymous-user personalization
- Session-based personalization
- Recommendation systems
- Ranking
- Contextual bandits
- Embeddings
- Feature stores
- Model serving
- Identity graphs
- Real-time decisioning
- Experimentation methodology
- Causal measurement
- Online metrics
- Guardrail metrics
- Privacy
- Consent
- Data governance
- Responsible artificial intelligence
- Travel
- Commerce
- Marketplaces
- Search
- Relevance
- Intent
Experience Level
- 2+ years of experience
About the Company
- Expedia Group helps travelers explore the world with confidence and ease through its consumer brands (Expedia, Hotels.com, Vrbo), B2B network, and travel advertising business.
- The company is powered by passionate people, trusted partnerships, and leading technology.
Equal Opportunity
- Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.