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About the Role
This is not a traditional front desk position. As a Sales Specialist at Diamond Braces, you will be one of the first people our patients meet and a key part of helping them confidently move forward with orthodontic treatment. You’ll combine customer service, relationship building, and consultative sales to create an exceptional patient experience while helping drive office growth.
Responsibilities
- Build Trust: Create an immediate connection with patients and understand their needs through active listening.
- Lead Consultations: Explain treatment benefits clearly and tailor the conversation to each patient.
- Present Financial Options: Discuss pricing and payment options confidently and transparently.
- Handle Objections: Address concerns with empathy, emotional intelligence, and problem-solving skills.
- Close the Consultation: Help patients feel confident moving forward with treatment.
- Create an Amazing Experience: Bring positive energy and professionalism to every patient interaction.
- Support Office Flow: Help maintain organized scheduling and adapt quickly in a fast-paced environment.
- Collaborate With the Team: Work closely with doctors, clinical teams, and office leadership to deliver a seamless patient experience.
Requirements
- Strong communication skills, confidence, adaptability, and the desire to succeed.
- Experienced in sales, retail, hospitality, fitness, customer service, or another customer-facing environment.
- Interested in building a long-term career and growing into leadership.
Skills
- Communication
- Customer Service
- Relationship Building
- Consultative Sales
- Active Listening
- Emotional Intelligence
- Problem-Solving
- Sales
- Retail
- Hospitality
- Fitness
- Adaptability
- Organization
- Accountability
- Team-Oriented
Work Type
- Full-time position
- Evening availability required
- Some Saturdays required
Salary/Compensations
- $19–$23/hour
- Performance-based bonus potential
Benefits
- Full health, dental, and vision benefits
- 401(k) with company match
- Paid time off and holidays
- Comprehensive sales and orthodontic training
- Opportunities for professional development
About the Company
- Diamond Braces is one of the fastest-growing orthodontic organizations in the country.
- We don’t just straighten teeth. We help transform smiles and lives by providing affordable orthodontic care and an exceptional patient experience.
- Our team is built around energy, accountability, growth, and creating an environment where both patients and employees can succeed.
Equal Opportunity
- Diamond Braces is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, marital status, military or veteran status, genetic information, or any other characteristic protected by federal, state, or local law.