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About the Role

The Executive Director, Business Operations & Strategy – CVS Media Exchange (CMX) is a senior leadership role responsible for driving operational excellence and scaling the business through efficient processes, governance, and cross-functional execution. This position shapes business strategy and operational priorities to drive revenue growth, scalability, and profitability, establishing the operating model and execution framework for CMX.

Responsibilities

Develop and execute CMX operational strategy aligned to annual business goals and long-term growth objectives.
Design and govern operating models, governance frameworks, and business rhythms that improve organizational effectiveness.
Evaluate industry trends and emerging technologies to inform future operating strategy.
Define and manage business OKRs, executive dashboard reporting, performance management processes, executive reviews, and governance adherence.
Drive operational efficiency by streamlining workflows, implementing scalable processes, removing friction points, accelerating decision-making, and establishing standardized operating procedures.
Partner with Product, Marketing, Business Systems, and other stakeholders to optimize technology platforms, improve automation, reporting, business intelligence, and resource management.
Create and drive shared operational standards across interconnected groups.
Lead, coach, and develop a high-performing operations organization, instilling critical cultural elements for success.
Foster accountability, collaboration, continuous improvement, and customer focus across the enterprise.

Requirements

15+ years of experience in business operations, marketing operations, strategy, ad-tech, consulting, portfolio and program management, or related fields.
7+ years of experience leading and developing high-performing teams.
Demonstrated ability to develop and execute operational strategies aligned with annual business goals and long-term growth objectives.
Strong expertise designing and governing decision-making frameworks, including RACI, PACE, DACI, and related accountability models.
Experience establishing operating models, governance frameworks, executive reviews, performance reporting, and scalable business processes for organizations undergoing rapid growth, integration, or transformation.
Expertise automating and optimizing workflows using project portfolio management, work management, and collaboration platforms such as Workfront, Jira, Confluence, Smartsheet, or similar technologies.
Strong knowledge of media, advertising, retail media, e-commerce, digital marketing, or technology environments.
Understanding of tech and advertising operations to help drive efficiency.
Experience managing significant operating budgets and vendor portfolios.
Ability to partner effectively across Product, Sales, Marketing, Client Success, Strategy, and Business Systems teams to drive operational excellence.
Excellent executive communication, organizational leadership, and problem-solving skills.
Regular and reliable attendance.
Ability to travel as business needs require.
Perform additional duties as assigned by leadership.

Skills

Business operations
Marketing operations
Strategy
Ad-tech
Consulting
Portfolio management
Program management
Team leadership
Decision-making frameworks (RACI, PACE, DACI)
Operating models
Governance frameworks
Executive reviews
Performance reporting
Scalable business processes
Workflow automation
Work management platforms (Workfront, Jira, Confluence, Smartsheet)
Media
Advertising
Retail media
E-commerce
Digital marketing
Technology environments
Budget management
Vendor management
Cross-functional collaboration
Executive communication
Organizational leadership
Problem-solving
Microsoft Office
Visio
Lean
Six Sigma
Agile
Advertiser relations
Agency relations
Marketing platforms
Advertising technology companies
Healthcare
Retail
Commerce media
Retail media networks
Digital advertising ecosystems

Work Type

Full-time

Experience Level

15+ years of experience in business operations, marketing operations, strategy, ad-tech, consulting, portfolio and program management, or related fields
7+ years of experience leading and developing high-performing teams

Education Level

Bachelor’s degree Required
Master’s degree Preferred

Salary/Compensations

$131,500.00 - $303,195.00

Benefits

CVS Health bonus, commission or short-term incentive program
Equity award program
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs

About the Company

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience.
At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.
Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.

Equal Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.