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About the Role

The Deal Strategy Manager acts as a commercial partner to Sales and the quote-to-cash organization, structuring complex transactions to balance customer needs, growth objectives, profitability, and operational scalability. This role involves applying commercial judgment, identifying risks, developing alternatives, and improving policies and processes.

Responsibilities

Partner with the EMEA Sales team on complex new business, renewal, expansion, and strategic transactions, developing commercially sound and executable deal structures.
Analyze transactions at both the overall deal and line-item levels, considering pricing, discounting, margin, cost-to-serve, quantities, contract term, ramp structure, and renewal or expansion implications.
Provide clear recommendations on non-standard commercial constructs.
Identify potential booking, ARR, revenue-recognition, billing, credit, tax, or contractual implications and coordinate review with relevant subject-matter experts.
Partner with Deal Operations, Revenue Operations, GTM Systems, and other teams to ensure approved commercial decisions are executed accurately in Salesforce CPQ and downstream systems.
Ensure customer-facing quotes, order forms, and commercial terms are accurate, internally aligned, and consistent with approved product offerings, purchased entitlements, and documented deal approvals.
Develop concise decision materials and recommendations for senior leaders when a transaction requires executive review or presents a significant commercial tradeoff.
Identify recurring seller friction, manual workarounds, approval noise, and legacy blockers, and lead or support improvements to policy, approval routing, CPQ behavior, documentation, training, and cross-functional workflows.
Document important decisions, exceptions, and approval rationale in the appropriate system of record, creating clear precedent and an auditable decision trail.
Create and maintain practical playbooks, training materials, pricing guidance, and decision frameworks that help Sales and internal partners navigate complex transactions more effectively.
Participate in relevant deal reviews, forecast discussions, QBRs, and strategic initiatives where Deal Strategy insight can improve deal quality, execution speed, or organizational decision-making.

Requirements

Experience in Deal Strategy, Deal Desk, Commercial Finance, Revenue Operations, Sales Operations, FP&A, or a comparable SaaS commercial role.
Ability to independently analyze a complex transaction and distinguish true economic or contractual risk from routine process requirements or poor commercial precedent.
Understanding of SaaS commercial metrics and constructs, including ARR, ACV, TCV, discounting, margin, product or service bundling, and more.
Working knowledge of SaaS bookings and revenue-recognition concepts, with the judgment to identify when Accounting, Revenue Assurance, Legal, Tax, or other specialists should be involved.
Experience working in Salesforce CPQ, Excel, and related quote-to-cash systems, including translating business issues into clear process, control, or system requirements.
Strong analytical and financial-modeling skills, with the ability to evaluate both overall deal health and the specific quote lines or provisions creating risk.
Ability to communicate complex commercial and financial issues clearly to audiences with different functional backgrounds.
Demonstrated ability to challenge Sales, Product, Legal, or executive stakeholders constructively while remaining solutions-oriented and focused on the business objective.
Ability to operate effectively amid ambiguity and adapt with agility as Sprinklr rapidly evolves, while forming defensible recommendations from incomplete information and clearly distinguishing known facts, assumptions, risks, and required approvals.
Highly organized, responsive, and capable of balancing urgent transactions with longer-term process-improvement work.
Proficient in using AI tools to improve efficiency, analysis, and work quality, while applying independent judgment, validating outputs, and avoiding over-reliance on AI-generated recommendations.
Fluency in English.

Skills

Deal Strategy
Deal Desk
Commercial Finance
Revenue Operations
Sales Operations
FP&A
SaaS commercial role
SaaS commercial metrics
ARR
ACV
TCV
Discounting
Margin
Product bundling
Service bundling
SaaS bookings
Revenue recognition
Salesforce CPQ
Excel
Quote-to-cash systems
Analytical skills
Financial modeling
Communication
Problem-solving
Adaptability
Organization
Responsiveness
AI tools proficiency
English fluency

Location

EMEA

Work Type

Full-time

Experience Level

Individual contributor
Regional leadership

Benefits

Voluntary healthcare coverage
Paid time off
Open Mentoring Program

About the Company

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Sprinklr was founded in 2009 to solve a problem of growing enterprise complexity that separated brands from their customers.
The vision was to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
Sprinklr aims to lead a new category of enterprise software called Unified-CXM.
Sprinklr empowers companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Sprinklr aims to create a culture of customer obsession, with trust, teamwork, and accountability.
Customers who value exceptional customer experiences have what they need on Sprinklr's single unified platform, built with an operating system approach on a single codebase.
Unified Customer Experience Management (Unified-CXM) as a category is just getting started, and Sprinklr is creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

Equal Opportunity

Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment.
We fervently believe every employee matters and should be respected and heard.
We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws.
We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.