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About the Role

Support a Store Manager in a proactive approach via managing and promoting sales to achieve or exceed sales, store KPIs, and profitability goals, while positioning PUMA to be the fastest sports brand in the world.

Responsibilities

Achieve sales, KPIs, and profitability targets.
Maintain high standards of customer service.
Participate in recruiting, training, developing, and managing high-performing team members.
Hold team members accountable through productivity conversations, coaching, recognition, and performance actions.
Support store manager in performance appraisal preparation and provide timely feedback.
Spend 90% of time on the sales floor engaging with customers and coaching employees.
Supervise store performance and daily operations.
Participate in new store openings/closings; travel may be required.
Attend Store Manager Meetings and offsite training as required.
Process POS transactions accurately.
Ensure POS access rights are up-to-date and comply with Retail P&Ps.
Interpret and diagnose store performance based on controllable operational KPIs and lead the team accordingly.
Manage payroll and create schedules to ensure profitability and service quality.
Ensure completion and effectiveness of training programs.
Oversee loss prevention and operational compliance.
Manage inventory, including physical counts and shrink goals.
Comply with all Policies and Procedures, operational core competencies, and key accountabilities.
Maintain a safe and compliant working environment.
Work non-traditional hours as required (weekends, evenings, holidays, overtime).

Requirements

Achieving or exceeding sales, KPIs, and profitability goals.
Analyzing customer profiles, buying trends, and conducting performance appraisals.
Interpreting and diagnosing the store’s performance as based on controllable operational KPI’s (including but not limited to CR, UPT, ATV).
Maintaining high standards of customer experience in line with brand values.
Effective communication skills.
Recruiting, training, developing, and managing store staff.
Handling payroll, scheduling, inventory, and loss prevention.
Spending significant time on the sales floor engaging with customers and coaching employees.

Skills

Sales Management
Profitability Management
Analytical Skills
Performance Management
Customer Service
Leadership
Team Management
Communication Skills
Recruiting
Training
Development
Operational Management
Payroll Management
Scheduling
Inventory Management
Loss Prevention
Salesfloor Engagement

Work Type

Full-time

About the Company

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers.
The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

Equal Opportunity

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability.
Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience.
No automated systems or AI tools are used to make hiring decisions.
We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews.
We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically.