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About the Role
As Restaurant Manager, you will be responsible for the overall leadership, performance, and guest experience of one of the hotel's most visible and dynamic outlets. You will lead a passionate team, ensuring exceptional service standards are consistently delivered while driving engagement, profitability, and operational excellence. Working closely with the Food and Beverage leadership team, you will help shape the guest experience while creating a culture of hospitality, accountability, and continuous improvement.
Responsibilities
- Lead the daily operation of Rotunda Bar and Lounge, ensuring exceptional guest experiences at every service
- Inspire, coach, and develop the service team to deliver Four Seasons standards consistently
- Build meaningful relationships with guests and drive guest satisfaction, loyalty, and engagement
- Maintain expert knowledge of food, wines, cocktails, afternoon tea, and beverage offerings
- Work closely with the Culinary and Bar teams to enhance menus, service standards, and guest experiences
- Drive revenue growth through effective upselling, promotions, and commercial decision making
- Manage scheduling, labour productivity, payroll, and operational costs
- Oversee recruitment, onboarding, training, and performance management of team members
- Ensure compliance with licensing regulations, health and safety requirements, and Four Seasons policies
- Monitor service standards, identify opportunities for improvement, and implement action plans
- Act as a visible leader during service, supporting both guests and team members
Requirements
- Previous management experience within a luxury restaurant, lounge, hotel, or high end hospitality environment
- Strong food and beverage knowledge, including afternoon tea, wine, cocktails, and luxury service
- Proven leadership experience with a track record of developing high performing teams
- Excellent communication and interpersonal skills
- Strong commercial awareness and understanding of outlet financial performance
- Passion for hospitality and creating memorable guest experiences
- Ability to perform effectively in a fast paced operational environment
- Strong organisational and problem solving skills
- Professional presentation and attention to detail
- Right to Work in the UK
Skills
- Food and beverage knowledge
- Afternoon tea
- Wine
- Cocktails
- Luxury service
- Leadership
- Team development
- Communication
- Interpersonal skills
- Commercial awareness
- Financial performance understanding
- Hospitality
- Guest experience creation
- Operational efficiency
- Problem solving
- Organisation
- Attention to detail
Location
- London
Work Type
- Full time
- 40 hour working week
- Five shifts per week across a rotating schedule
Experience Level
- Management experience
Salary/Compensations
- Competitive annual package
Benefits
- Excellent training
- Clearly defined career development pathways
- Strong internal progression opportunities
- Holiday entitlement increasing with service up to 33 days
- Up to two paid Wellness Days per year
- Company Sick Pay, increasing with service
- Life insurance while on duty
- Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service
- Heavily discounted rates at all properties
- Up to three Four Seasons signature mattresses each year for themselves, family, and friends at cost price (following probation)
- 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
- Complimentary meals while on duty in Pepys Cellar
- Refreshments available throughout the day
- Discounted gym membership with City's Leonardo Hotel
- Bupa Dental Cover
- MediCash healthcare plans available
- Enhanced maternity and paternity pay
- Uniform with complimentary professional dry cleaning from day one
- Season Ticket Loan
- Cycle to Work scheme
- Access to Wagestream for greater pay flexibility and discounts
- Employee recognition programmes
- Annual themed team events
- Regular social, charitable and sporting activities
About the Company
- Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
- Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
- We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
- At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
- Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
- It comes from our belief that life is richer when we truly connect to the people and the world around us.