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About the Role
This role is responsible for delivering accurate, compliant payroll while reducing risk, strengthening controls, improving processes, and enhancing the employee experience. The successful candidate will be curious, analytical, and comfortable partnering across Payroll, HR, Finance, Benefits, Tax, Technology, vendors, and business stakeholders to solve problems, support payroll-related projects and implementations, influence change, and drive meaningful business impact.
Responsibilities
- Independently process, audit, and validate high-volume payroll accurately and on time across multiple jurisdictions, legal entities, pay groups, and payroll cycles.
- Handle escalated payroll support cases, including complex employee, manager, HR, and vendor inquiries requiring research, judgment, and timely resolution.
- Lead complex payroll activities, including equity compensation, executive payroll, deferred compensation, board payments, mobile employee payroll, relocation, annual compensation, bonus cycles, taxable benefits, and special tax treatment items.
- Lead quarterly and year-end activities, including reconciliations, audits, amended filings, adjustments, taxable benefit reporting, and employee reporting requirements.
- Research and resolve complex payroll, tax, and benefits issues while applying federal, state, local, and other regulatory requirements.
- Investigate payroll discrepancies, determine root causes, and recommend sustainable solutions.
- Support payroll system, configuration, integration, and process changes through structured end-to-end testing and validation.
- Develop test scripts, scenarios, and validation plans, including regression, integration, parallel, negative, and exception testing.
- Anticipate edge cases and confirm that results align with business requirements.
- Document testing outcomes, defects, risks, and recommendations.
- Identify opportunities to simplify, automate, standardize, and strengthen payroll processes and controls.
- Create and maintain process documentation, job aids, and operating procedures while contributing to projects that reduce risk and support scalable payroll operations.
- Use Workday, ADP GlobalView, SAP-based payroll tools, and related technologies to support payroll delivery, integrations, and issue resolution.
- Support and troubleshoot inbound and outbound payroll integrations, including retirement plans, deferred compensation, benefits, withholding, garnishments, tax filings, and workers' compensation reporting.
- Use approved AI, automation, reporting, and productivity tools to improve research, reconciliations, documentation, testing, analysis, process mapping, and communications.
- Identify practical technology and workflow improvements while protecting confidential data, validating outputs, maintaining human review, and ensuring payroll compliance.
- Build strong partnerships with Benefits, Pension, Compensation, Finance, Tax, Technology, and external vendors.
- Communicate complex payroll concepts in clear, business-friendly language.
- Share knowledge, support teammates, and contribute to a culture of learning and continuous improvement.
- Influence positive change through expertise, credibility, and collaboration.
- Analyze payroll impacts related to benefits programs, including disability, paid family leave, taxable wages, deductions, imputed income, and year-end reporting.
- Identify trends, risks, and opportunities through payroll, benefits, tax, and reporting data.
- Evaluate impacts, risks, and alternatives before recommending changes or corrections.
- Apply sound judgment when navigating ambiguous or non-standard payroll situations.
Requirements
- 5+ years of progressive payroll experience with increasing levels of responsibility.
- Strong analytical, troubleshooting, and problem-solving skills, including the ability to independently research and resolve complex payroll, tax, and benefits issues.
- Experience with payroll audits, reconciliations, quarterly and year-end activities, taxable benefit reporting, and employee year-end reporting.
- Experience supporting payroll system or process changes, including documenting requirements and decisions, managing scope, developing test scenarios, and executing positive and negative testing.
- Experience with ADP GlobalView, SAP, or similar enterprise payroll systems.
- Expert-level knowledge of gross-to-net payroll processing, including earnings, deductions, taxable benefits, statutory remittances, employer liabilities, general ledger impacts, payroll funding, and accounting reconciliations.
- Advanced Excel and data analysis skills.
- Ability to manage multiple priorities, work independently with minimal direction, and collaborate effectively within a team environment.
Skills
- Payroll Operations
- Compliance
- Analysis
- Testing
- Controls
- Continuous Improvement
- Technology
- AI Enablement
- Workday
- ADP GlobalView
- SAP
- Data Analysis
- Excel
Location
- Boston, Massachusetts
Work Type
- Hybrid
Experience Level
- 5+ years
Education Level
- CPP, FPC, or similar payroll certification (Preferred)
Salary/Compensations
- $61,875.00 USD - $103,125.00 USD
Benefits
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
- Financial education and counseling resources
- Up to 11 paid holidays
- 3 personal days
- 150 hours of vacation
- 40 hours of sick time (or more where required by law)
- Full range of statutory leaves of absence
About the Company
- Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
- Company: John Hancock Life Insurance Company (U.S.A.)
Equal Opportunity
- Manulife is an Equal Opportunity Employer
- At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
- We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
- It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.