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About the Role
The Director, People Experience Strategy leads strategic initiatives across Performance, Recognition, Sustainable Performance, and Organizational Sensing & Insights. This role identifies opportunities, shapes solutions, and drives improvements to strengthen employee experience and business performance by connecting People Experience priorities and translating them into actionable solutions.
Responsibilities
- Lead strategic People Experience initiatives from design through implementation and continuous improvement.
- Partner with business leaders, People Partners, and Talent teams to identify opportunities and improve employee experiences.
- Translate Talent priorities into solutions, resources, and approaches that support leaders and employees.
- Use employee feedback, organizational insights, and business priorities to shape recommendations and improvements.
- Build alignment across stakeholders and functions to advance shared priorities and outcomes.
- Monitor progress, risks, and results, providing recommendations to support decision-making.
- Present insights, recommendations, and outcomes to senior leaders and stakeholders.
- Lead and develop team members while fostering collaboration, innovation, and continuous improvement.
Requirements
- 10+ years of progressive experience in employee experience, talent management, organizational effectiveness, HR strategy, transformation, or related fields.
- Proven experience leading complex, cross-functional initiatives in a large, matrixed global organization.
- Strong systems thinking and ability to translate complex strategies into practical solutions.
- Experience using qualitative and quantitative insights to inform decisions and drive improvement.
- Strong stakeholder management skills and ability to influence without direct authority.
- Exceptional communication, facilitation, and storytelling capabilities.
- Demonstrated experience leading and developing high-performing teams.
Location
- Toronto, Ontario
Work Type
- Hybrid
Experience Level
- 10+ years
Education Level
- Bachelor's degree required; advanced degree in HR, Organizational Development, Business, Behavioural Science, Design, or a related discipline preferred.
Salary/Compensations
- $125,100.00 CAD - $175,100.00 CAD
Benefits
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
- Adoption/surrogacy and wellness benefits.
- Employee/family assistance plans.
- Retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
- Financial education and counseling resources.
- Holidays, vacation, personal, and sick days.
- Full range of statutory leaves of absence.
About the Company
- Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
Equal Opportunity
- At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
- It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.