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About the Role
Manage and grow a portfolio of accounts across the Croydon area, building strong customer relationships, driving profitable sales, and delivering a seamless experience through proactive engagement and effective project follow-up. This role involves collaborating with branch teams and suppliers to ensure smooth order processing and identifying opportunities for account growth.
Responsibilities
- Manage and grow your assigned account portfolio.
- Develop trust relationships with customers to maintain and improve profitability.
- Be proactive, responsive, and visible, including regular site visits and customer check-ins.
- Simplify the customer experience by ensuring close management of all owned accounts.
- Follow up and requote projects as required to meet or exceed agreed revenue, margin, and growth targets.
- Work closely with branches to ensure customer orders are prioritised, accurate, and aligned to site schedules and specific delivery requirements.
- Provide specification & product data as required.
- Support branches with the on-boarding of new accounts, ensuring they start and continue to spend.
- Acquire a thorough understanding of customer needs and requirements, expanding relationships by continuously proposing solutions.
- Target dormant and lapsed accounts to reactivate them.
- Target, open and grow new customer accounts.
- Build strong supplier relationships & work in partnership to secure & grow customer business.
- Demonstrate strong team ethics by working collaboratively with branches and colleagues.
Requirements
- Experience within a sales, account management or customer support role.
- Commercial and pricing awareness of margins, rebates, delivery charges, and credit processes.
- Clear and professional communicator across phone, email, and in-person.
- Able to build relationships with customers at all levels, local branches, suppliers and regional support teams.
- Project coordination, prioritisation and multitasking skills.
- Organisational skills with ability to manage your own diary.
- Full UK Driving licence.
- Experience within builders’ merchant, supplier, or construction-related role is desirable.
Skills
- Sales
- Account Management
- Customer Support
- Commercial Awareness
- Pricing Awareness
- Communication
- Relationship Building
- Project Coordination
- Prioritisation
- Multitasking
- Organisational Skills
- Diary Management
Location
- Croydon
Work Type
- Full-time
- Part-time
- Job share
Benefits
- Company car
- Fuel card
- Retirement Savings Plan (Pension) – with Legal & General
- Life Assurance - 2 x basic salary (4 x if contributing 4% to pension)
- WorkPerks – high street and online discounts
- Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
- Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
- Employee Discount
- Refer a Friend scheme
- Wellbeing Centre via WorkPerks
About the Company
- Part of STARK Building Materials UK, dedicated to providing top-quality products and exceptional service.
- A friendly and collaborative team, passionate about what we do and committed to doing it well.
- Seeking individuals ready to take their career to the next level and join a team dedicated to providing great service.
Equal Opportunity
- Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
- Happy to provide reasonable adjustments to help you to be at your best during the application and interview process.