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About the Role
The Manager, Fraud & Scams Advisory, leads engagements to help organizations identify, assess, manage, and mitigate fraud and scam risks. This role supports clients across strategy, governance, risk assessments, regulatory compliance, and technology enablement, providing practical advice to enhance fraud prevention capabilities and meet evolving regulatory obligations.
Responsibilities
- Lead fraud and scam risk advisory engagements from planning through to delivery.
- Conduct fraud and scam risk assessments, control reviews, and maturity assessments.
- Design target state fraud and scam prevention frameworks, governance models, and operating models.
- Support clients to implement fraud and scam prevention controls across customers, channels, and transaction environments.
- Lead independent reviews of fraud and scam management programs and remediation activities.
- Advise clients on regulatory obligations, industry best practices, and emerging fraud and scam threats.
- Develop executive and Board-level reporting, papers, and recommendations.
- Undertake root cause analysis of fraud and scam events and identify opportunities for sustainable control enhancement.
- Support organizations in responding to regulatory reforms and translating regulatory requirements into practical business actions.
- Assess effectiveness of fraud and scam prevention controls across various areas.
- Facilitate workshops with business, risk, technology, and operations teams to improve capabilities.
- Support clients in leveraging analytics, AI, and technology-enabled solutions to enhance fraud and scam detection and prevention.
- Manage and coach associates and senior associates and lead workstreams and project teams.
- Review work products to ensure quality, technical accuracy, and commercial value.
- Support recruitment, development, and performance coaching of team members.
- Support business development activities including proposals, RFP responses, client presentations, and building trusted client relationships.
Requirements
- 5-8+ years’ experience in customer fraud, scam prevention in a consulting, banking or regulatory environment.
- A strong understanding of customer fraud and scams risk management frameworks, regulations and controls.
- Direct experience in delivering customer fraud and scam related projects or programs.
- Strong stakeholder management and presentation skills.
- Experience with banking or financial services, payments and transaction fraud, scam prevention frameworks, operational risk management, fraud analytics and monitoring.
- Available for Work Visa Sponsorship.
Skills
- Consumer Fraud
- Corporate Fraud
- Fraud Management
- Fraud Risk Management
- Analytical Thinking
- Coaching and Feedback
- Communication
- Compliance Oversight
- Compliance Risk Assessment
- Corporate Governance
- Creativity
- Data Analytics
- Empathy
- Evidence Gathering
- Fraud Detection
- Fraud Investigation
- Fraud Prevention
- Mitigation Measures
- Money Laundering Detecting
- Regulatory Guidelines
- Relationship Building
- Self-Awareness
- Strategic Questioning
- Teamwork
Location
- Australia
Work Type
- Full-time
- Hybrid
Experience Level
- Manager
- 5-8+ years
Education Level
- Bachelor's Degree
Benefits
- Opportunity to work with leading organisations and cutting-edge technology.
- Inclusive environment committed to Inclusion and Diversity and First Nations Prosperity.
- Flexibility in choosing when, where, and how to work.
- Clear paths for career progression supported by continuous learning and leadership development.
- Generous leave entitlements (floating public holidays, birthday leave, ability to purchase additional leave).
- World-class parental leave policy offering up to 26 weeks of leave for caregivers.
- Explore all the benefits that PwC has to offer.
About the Company
- At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential.
- Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future.
Equal Opportunity
- We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic and to maintaining a safe, respectful workplace for everyone.
- We want you to have every opportunity to thrive in our selection process.
- In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role.