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About the Role
A Chloe Stylist is an ambassador of the Maison, responsible for welcoming guests and serving as a trustworthy advisor and reliable team player to provide the best client experience.
Responsibilities
- Acts as a Client Relationship Owner, delivering exceptional customer service and developing long-term client relationships.
- Achieves CRM targets through personalized outreach campaigns and effective use of clienteling tools.
- Captures client data and qualitative information, maintaining a deep understanding of their customer portfolio, including VVICs and VICs.
- Serves as an Omnichannel Business Partner, providing excellent customer service and driving strong business performance.
- Utilizes omnichannel services to grow sales and actively engages in actions to reach store and individual sales and KPI targets.
- Completes trainings and participates in commercial activities, consistently working to achieve sales, KPIs, and CRM targets.
- Maintains awareness of the local trading environment and competitor activities.
- Supports Operations Excellence by ensuring an impeccable store environment, BOH, and grooming.
- Proactively informs management of any structural repair needs in the store.
- Implements store and BOH management guidelines and participates in inventories.
- Supports after-sales clients and ensures impeccable after-sales service.
- Complies with established Richemont policies and standards.
- Performs other tasks and duties as requested by the manager.
Requirements
- Must be aware of CRM targets and actively engage in all actions to reach them.
- Must consistently capture client data and take notes of all qualitative information.
- Must know their portfolio of customers, and in particular, the VVICs and VICs they handle.
- Must be aware of store and individual sales and KPIS targets and actively engage in all actions to reach them.
- Must actively complete trainings and participate in all commercial activities set by the SM/ASM /HO.
- Must consistently work to achieve given sales, KPIs and CRM targets.
- Must be aware of local trading environment and competitors’ activities.
- Must ensure impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managers.
- Must proactively inform SM/ASM of any structural repair needed in store to always ensure a luxurious environment.
- Must implement all guidelines related to store and BOH management and participates in inventories.
- Must support after sales clients and follows up to ensure impeccable after sales service.
- Must comply with established Richemont policies and standards.
Skills
- Customer service
- Clienteling
- Sales
- Omnichannel services
- CRM
- Inventory management
- After-sales service
Location
- Onsite
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $21-$24/hr
Benefits
- Medical
- Dental
- Vision
- Health savings accounts
- Flexible spending accounts
- Life insurance
- Disability benefits
- 401(k) with employer match
- Paid time off
- Wellness reimbursement benefit
- Employee assistance program
- Volunteer days off
About the Company
- Richemont is a global leader in the luxury sector, with Houses specializing in jewelry, watches, and high-end accessories.
- Richemont is committed to preserving the heritage and identity of its Maisons while innovating and designing new products.
- Richemont's mission is to 'Craft the Future'.
Equal Opportunity
- Only candidates selected for further consideration will be contacted.