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About the Role
Join the NVIDIA Experience (NVEX) Solutions Engineering team as a senior Computer or Software Engineer. Become an authority in cutting-edge network technology for AI clusters, bridging the gap between customer support and R&D. Focus on resolving complex issues for InfiniBand, NVLink, and Spectrum-X network systems that interconnect GPUs and AI compute infrastructure. This role requires deep code analysis, a strong understanding of production network operations, and collaboration with customer engineering and R&D teams.
Responsibilities
- Assist network and AI cluster support teams in reproducing, resolving, and root causing sophisticated customer issues.
- Collaborate with NVIDIA R&D teams to rapidly develop bug fixes, workarounds, and solutions for customers using NVIDIA’s network technologies.
- Work directly with customer engineers on live triage of critical and high-profile issues.
- Become an authority in NVIDIA Spectrum-X networking used in AI clusters.
- Develop support and analysis tools to help analyze and root cause field issues.
- Utilize AI tools for software development, log and trace analysis, and source code debugging.
- Spend a portion of time working directly within an R&D team developing core software.
- Occasional work on holidays to support critical customers.
Requirements
- Software development experience in the networking industry, either for a network hardware manufacturer or software integrator.
- Experience working directly with customers and support groups to triage and resolve critical in-field, in-production networking problems.
- 8+ years of experience developing software (C, C++, Python, or Go).
- 8+ years of experience directly supporting end-customers, partners, or integrators for network equipment and infrastructures.
- Experience analyzing, developing, and debugging at least 2 of the following: Linux NIC drivers, switch ASICs and SDKs, embedded network device firmware, Linux based network equipment (routers, switches, gateways, etc), network operating systems.
- Expert knowledge of Ethernet and IP routing down to the protocol’s byte level.
- Ability to analyze and learn evolving end-to-end systems flow, quickly learn how unfamiliar software layers are integrated, and find logic bugs within a complex environment.
- Passion and motivation to isolate, root cause, and resolve high impact issues with executive visibility.
Skills
- C
- C++
- Python
- Go
- Linux NIC drivers
- Switch ASICs and SDKs
- Embedded network device firmware
- Linux based network equipment
- Network operating systems
- Ethernet
- IP routing
- Interpersonal skills
- Communication skills
Location
- Remote
Work Type
- Full-time
Experience Level
- Senior
- 8+ years
Education Level
- Bachelor's degree in software engineering, computer engineering or related (or equivalent experience)
Salary/Compensations
- 168,000 USD – 270,250 USD for Level 4
- 200,000 USD – 322,000 USD for Level 5
Benefits
- Equity
- Benefits
About the Company
- NVIDIA uses AI tools in its recruiting processes.
Equal Opportunity
- NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.