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About the Role
Crown Sydney is seeking exceptional talent for its Residential Concierge team, offering a full-time, permanent position. As a Crown Ambassador, you will provide elevated service experiences for guests and residents, ensuring their needs are met and every interaction is seamless and memorable. This role requires flexibility to work a rotating 24/7 roster.
Responsibilities
- Actively contributing to effective and efficient daily operations of the Residential Concierge desk
- Providing accurate and timely information and advice to all guests, visitors and residents
- Responding to special requests, account payments and other various queries
- Entering data and relevant information in MYBOS and Opera, ensuring accurate record history
- Collaborating with Bell Services, Loading Dock, Front Office & Villas, Gaming, Property Services, Spa and Food & Beverage
- Completing daily tours of the Crown Sydney observation deck, escorting to the deck and giving insights into the Crown Sydney resort, local area and key sights of Sydney
Requirements
- Experience in a similar frontline hosting role within a hotel, hospitality or residential environment
- Ability to provide superior service and uphold expectations within a luxury environment
- Strong skills with the Microsoft office suite of products (Word, Excel, Sharepoint, Teams etc)
- Ability to work with and manage multiple channels of communication and technology
- Permanent and unrestricted working rights in Australia
- Understanding of Residential or Hotel PMS, such as MYBOS or OPERA is advantageous
Skills
- Microsoft Office Suite (Word, Excel, Sharepoint, Teams)
- MYBOS
- OPERA
- Frontline hosting
- Customer service
- Communication
Location
- Sydney
Work Type
- Full-time
- Permanent
- Rotating roster
Experience Level
- Similar frontline hosting role experience
Benefits
- Opportunity to develop a long-term career within Residential Concierge at an iconic, luxury residence
- Complimentary meals at our on-site staff restaurant
- Discounts at various F&B venues on property
- Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
- Access to discounts across health & wellbeing
- Novated leasing options
- Uniform that’s washed and laundered free for every shift by our on-site wardrobe team
About the Company
- Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people.
- We value passion, optimism, and an appetite for change - for the better.
- Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
Equal Opportunity
- Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.