Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Technical Support Consultant role.

Rezi rewrites your resume against MRI Software's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Technical Support Consultant posting at MRI Software — free, in seconds.

About the Role

Provide advanced technical and application support across MRI Software's cloud and on-premise environments. Focus on delivering excellent customer outcomes, supporting AI-enabled workflows, and contributing to continuous service improvement within a high-performing Managed Services and Operations function.

Responsibilities

Investigate, diagnose, and resolve technical issues across customer environments.
Administer and support Linux and Windows server infrastructure, ensuring reliability, stability, and performance.
Support database platforms, including monitoring, maintenance, backup, recovery, and performance investigations.
Support MRI applications, web services, integrations, and associated technology platforms.
Plan and deliver software upgrades, patching, and environment maintenance activities.
Monitor platform health, analyse trends, and proactively identify opportunities to improve service reliability and customer experience.
Collaborate with Product, Engineering, Cloud Operations, Infrastructure, and Network teams to investigate and resolve complex technical issues.
Support major incident investigations and contribute to root cause analysis and service improvement activities.
Create and maintain technical documentation, knowledge articles, operational procedures, and support guidance.
Identify opportunities for automation and process optimization to improve operational efficiency and service delivery.
Contribute to the adoption of AI-assisted support processes and tooling to enhance productivity, knowledge sharing, and customer outcomes.
Build strong relationships with customers and internal stakeholders, providing a high standard of technical support and communication.
Share technical knowledge and provide guidance to colleagues, contributing to continuous learning and team development.
Ensure service commitments, operational standards, and quality expectations are consistently achieved.

Requirements

Experience supporting enterprise applications within a technical support, managed services, or operations environment.
Strong troubleshooting, analytical, and problem-solving skills.
Experience administering Linux and/or Windows Server environments.
Some understanding of networking technologies, including DNS, TCP/IP, SSL, firewalls, and remote connectivity.
Deliver excellent customer service through high-quality written and verbal communication, building strong relationships and effectively managing stakeholders at all levels.
Successfully manage competing priorities and work effectively in a fast-paced environment, ensuring customer commitments and key deadlines are consistently met.

Skills

Linux server administration
Windows Server administration
Database platform support
MRI application support
Web services support
Integration support
Platform monitoring
Technical documentation
Knowledge article creation
Operational procedure development
Support guidance development
Automation
Process optimization
AI-assisted support processes
AI-assisted tooling
Customer relationship management
Stakeholder management
Technical knowledge sharing
Cloud-hosted platforms support
Relational database management system (RDBMS) administration
RDBMS monitoring
RDBMS maintenance
Public sector customer support
Local authority customer support
Central government customer support
Scripting
Infrastructure tooling
Microsoft Copilot usage

Location

London

Work Type

Hybrid
3 days working from home per week

Experience Level

Advanced technical support

About the Company

MRI Software builds flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play.
Our people-first approach to PropTech is defining a new industry standard for client experiences.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong.
We are passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion.

Equal Opportunity

MRI is proud to be an inclusive employer.
We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
Those values are woven into the fabric of who we are and are foundational to our continued success.