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About the Role
Join an early-stage AI company building software for insurance claims operations. As the first product designer, you will shape the end-to-end experience for claims professionals and help turn complex workflows into clear, dependable tools.
Responsibilities
- Design end-to-end experiences across daily claims workspaces and dashboards for team leads and executives, prioritizing usability over visual polish.
- Utilize product analytics, heat maps, user research, discovery calls, and direct observation to understand user workflows and identify improvements.
- Collaborate with product leadership, engineers, and customer-facing technical teams to translate user problems into workflows and implementation-ready designs.
- Design AI-agent interactions that clearly communicate the agent's actions, reasoning, data usage, and uncertainty, with options for user review and intervention.
- Guide the product from an early interface to an enterprise-ready experience, managing the process from discovery through delivery.
- Establish design principles and a design system, prototype with AI tools, and measure the impact of design changes on task completion efficiency.
Requirements
- Five to eight years of product design experience.
- Consistent tenures at technology companies.
- Experience as an early or founding designer.
- A portfolio demonstrating dense, technical software used by operators throughout the workday, including complex workflows and UX-led problem solving.
- Experience using behavioral data and user research to guide product decisions.
- Familiarity with product instrumentation or tools such as heat maps.
- Hands-on prototyping with AI coding tools such as Claude or Lovable.
- Experience in insurance, claims, healthcare, or another compliance-heavy operational domain is helpful.
- Experience designing AI and human-in-the-loop products is helpful.
- Experience building design systems and principles is a plus.
- This is a product design role and does not require frontend engineering.
- U.S. work authorization is required.
- Visa transfers are accepted, but new visa sponsorship is not available.
Skills
- Product Design
- UX Research
- Prototyping
- Design Systems
- AI Tools
- Product Analytics
- Heat Maps
- User Research
- Discovery Calls
- Direct Observation
- AI Agent Interaction Design
- Human-in-the-loop Product Design
Location
- New York, NY
Work Type
- On-site
- Full-time
Experience Level
- 5-8 years
- Early or Founding Designer
Salary/Compensations
- $170,000 to $220,000
About the Company
- Early-stage AI company building software for insurance claims operations.