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About the Role
Support exceptional customer experiences by preparing customer orders for delivery and pickup. This role requires schedule flexibility to work peak hours including weekends, early mornings, midday, evenings, holidays, and peak holiday seasons. As an In-Store Shopper, you’ll support and prepare customer orders for delivery and/or pickup, shopping throughout the store for everyday goods.
Responsibilities
- Fulfill online orders efficiently, accurately, and with a sense of urgency using handheld technology and/or fixed devices.
- Ensure product and order accuracy through meticulous verification and quality control processes.
- Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences.
- Keep staging area organized and free of clutter.
- Handle in-store and online order returns and pickups.
- Comply with government regulations such as age verification requirements for restricted items.
- Assist with customer inquiries and provide store information.
- Maintain knowledge of product and promotional events.
- Maintain a positive work environment.
- Communicate clearly, collaboratively, and courteously.
- Attend all meetings assigned by Leadership, including daily huddles.
- Support company programs and initiatives, inclusive of varied checkout options, store formats, and all product assortment, tools, and technology.
- Maintain operational standards including safety and store security protocols.
- Ensure adherence to all company policies, procedures, and regulatory requirements.
- Perform other duties as assigned by store or company leadership.
Requirements
- No prior retail experience required.
- High school diploma or equivalent preferred.
- Sufficient English language proficiency to prepare and shop customer orders.
- Must be 18+ years old.
- Stand/walk for 4-8 hours per shift.
- Lift up to 50 pounds.
- Work in various temperature environments (freezer to 90°F).
- Perform tasks in outdoor and indoor environments.
- Perform repeated motions: bending, reaching, grasping, twisting, squatting.
- Operate standard retail equipment safely.
- Exposure to FDA approved cleaning chemicals.
- May require use of ladders and other E-Commerce equipment.
Skills
- Strong customer service, hospitality, and problem-solving skills.
- Detail-oriented with multi-tasking capabilities.
- Flexible availability including nights, weekends, and holidays.
- Adaptability to work in high demand / peak hours.
- Willingness and ability to cross-train to support other teams and tasks.
- Adaptability to learn new technology-driven solutions.
- Thrive in a fast-paced retail environment.
- Clear communication and team collaboration skills.
Location
- In-store
Work Type
- Full-time
- Part-time
Experience Level
- Entry level
Education Level
- High school diploma or equivalent preferred
Salary/Compensations
- $18.75-$25.40 Hourly
Benefits
- Eligibility for a store discount.
- Paid time off.
- Financial wellness.
- Health & wellness support programs.
- Access to other Team Member perks.
- Potential for base rate increase after 90-day anniversary for new entry-level Team Members.
About the Company
- Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.
Equal Opportunity
- Whole Foods Market provides a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.
- Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.