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About the Role
UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. These roles support special projects, cover for regular employees on leave, or fill vacant positions during recruitment. Temporary employees may become candidates for career positions.
Responsibilities
- Manage referral work queues and act as the primary contact for referring physicians and new patients.
- Schedule and register patients accurately, ensuring compliance with guidelines and collecting necessary information.
- Explain first appointment procedures to patients in understandable terms and manage patient expectations.
- Secure outside medical records, prioritize scheduling for complex patients, and inform patients about treatment options.
- Coordinate care with various clinical disciplines and external providers to optimize schedules and expedite services.
- Coordinate outpatient and inpatient surgeries, ensure proper communication with patients, physicians, and hospital staff.
- Manage complex scheduling, secure authorizations, and coordinate post-surgical appointments and paperwork.
- Perform cash collection, communicate financial policies to patients, and obtain insurance authorizations.
- Monitor provider open charts, work on denials, and secure complex authorizations.
- Schedule patient appointments, triage telephone calls efficiently, and collaborate with clinical staff in problem-solving patient needs.
- Perform APeX-specific tasks, manage referrals, appointments, and utilize various functionalities for patient care coordination.
- Maintain workplace safety, patient confidentiality, participate in team building, and handle customer service inquiries and complaints.
- Resolve escalated operational issues, provide guidance for process improvements, and act as a primary resource within the department.
Requirements
- High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
- Experience with in-person client service.
- Patient scheduling experience.
- Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel).
- Proven ability to navigate through multiple patient records systems.
- Ability to sit at a computer terminal with telephone headphones for extended periods of time.
- Ability to analyze situations, prioritize, develop solutions, and make recommendations.
- Ability to work with minimal supervision.
- Ability to use good judgment and work independently, at times under pressure of deadlines.
- Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
- Basic math skills required.
- Proven ability to deal with a wide variety of individuals.
- Ability to deal sensitively and effectively with patients.
- Excellent organizational and problem-solving skills.
- Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
- Demonstrated administrative/office coordination skills.
- EPIC/APeX strongly preferred.
- Experience in healthcare, including patient scheduling, insurance verification, and medical record data abstraction.
- Experience in ambulatory settings.
- Prior experience with appointment, ancillary service, or surgical scheduling.
- Bilingual or multilingual capability (Spanish, Cantonese, and Russian).
Skills
- Scheduling
- Patient Registration
- Medical Records Management
- Surgery Coordination
- Insurance Authorization
- Cash Collection
- Customer Service
- Communication
- Interpersonal Skills
- Organizational Skills
- Problem-Solving
- Writing Skills
- Administrative Coordination
- APeX
- EPIC
Education Level
- High School graduate or equivalent
- College degree
About the Company
- UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations.