Family Support Specialist II (Social and Human Services Exp.)
Urban Strategies, Inc · NY, US
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About the Role
The Family Support Specialist II is responsible for providing comprehensive case management, referrals, and coordination with community and supportive service activities to promote economic self-sufficiency for families, enhance the quality of life for seniors and people with disabilities, and increase opportunities for residents. This role involves collaborating with a team of professionals to determine suitable approaches and support families under the U.S. Department of Housing and Urban Development.
Responsibilities
- Conduct intake, assessments, and enroll residents in the family support program.
- Visit various locations for resident information gathering.
- Collaborate with families on Development Plans.
- Assist families in accessing social services.
- Advocate for service delivery for up to 100 individuals.
- Ensure privacy and track resident data in USI's "LEARN" system.
- Attend community and program-related meetings.
- Provide resources and knowledge for clients to access capital, including loans for financial goals.
- Offer consultation services in financial management and goal-setting.
- Host in-person and virtual seminars for clients seeking financial literacy management resources and capital access.
- Support and promote the development of the USI CDFI client base.
Requirements
- Valid driver's license and automobile availability for work use.
- Commitment to strengths-based, family-focused service planning and understanding of program philosophies.
- Ability to handle confidential information professionally.
- Independent and proactive work ethic.
- Strong team collaboration skills.
- Availability for evening and weekend functions as required.
- Ability to excel in fast-paced, culturally diverse environments.
Skills
- Strong verbal and written communication skills for diverse communities.
- Effective real-time priority management.
- Excellent organizational, planning, and time management skills.
- Proficiency in MS Office Suite (Advanced Excel) and other common software.
Location
- Various locations
Work Type
- Full-time
- Occasional nights/weekends
Experience Level
- 3+ years of experience as a case manager or in direct practice with low-income households
Education Level
- Bachelor’s degree in Social Work, Sociology, Psychology, or related field
About the Company
- USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in communities undergoing comprehensive physical revitalization.
- Founded in 1978, USI is a leader in community development, supporting over 30,000 economically stressed families, approximately 100,000 individuals, in 53 communities in 28 major metropolitan areas.
- USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered.
Equal Opportunity
- Urban Strategies, Inc. is an Equal Opportunity Employer.