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About the Role

The Senior Director of Cloud Applications provides strategic leadership for the Network’s cloud-based application ecosystem across the San Francisco Bay Region Network, serving three universities. This position oversees the Cloud Applications team responsible for the daily operations, configuration, integration, and continuous optimization of the Network’s cloud platforms and services, ensuring robust, secure environments that support academic and administrative missions.

Responsibilities

Manages the daily operations of cloud applications, including deployment, configuration, maintenance, integration, performance monitoring, troubleshooting, and lifecycle management.
Makes operational decisions related to cloud applications, escalating complex issues as needed.
Oversees prompt and effective resolution of cloud application incidents, changes, releases, and service requests.
Empowers team to engage with the Network Support Center team to address cloud application–related inquiries.
Maintains working knowledge of CSU Administrative Manual policies, state, and federal regulations related to cloud technologies and services.
Leads, manages, and supervises the Cloud Applications team, providing guidance, direction, and mentorship.
Manages the development of team members by helping them set and achieve career growth goals.
Fosters an inclusive environment that values differences and creates a sense of belonging.
Leads by example, demonstrating ethics and high accountability, and actively drives the process of embedding Network values and behaviors.
Contributes to a culture of trust and transparency and drives best-in-class customer service.
Manages direct reports in adherence to Human Resources and institutional policies and procedures.
Takes corrective action as required, recommends salary actions, promotions, and terminations, and participates in recruitment and orientation of new employees.
Builds and maintains strong relationships with customers, partners, and stakeholders.
Monitors and enforces service level agreements (SLAs) for the cloud applications unit.
Identifies opportunities to streamline workflows, eliminate redundancies, leverage automation, and improve user experience.
Works collaboratively with the IT leadership to implement new technologies or process enhancements.
Tracks and reports on key performance indicators (KPIs), metrics, and dashboards for cloud applications.
Keeps up to date with changes in laws, regulations, and technologies that may affect cloud applications.
Leads the development and maintenance of comprehensive documentation of university and Network cloud application policies, processes, and systems.
Ensures crucial technical knowledge is accessible and understood by relevant stakeholders.
Cultivates a culture of mentorship and continuous skill development.
Champions initiatives that encourage knowledge sharing, coaching, and on-the-job learning.
Ensures end-user communications are timely, transparent, and helpful.
Maintains consistent communication with direct reports and senior leaders.
Communicates with Network universities and other Network leadership to support cloud application needs.
Contributes to promoting equity, diversity, and inclusion.
Promotes the organization’s core values and integrates innovation, employee fulfillment, teamwork, respect, excellence, integrity, service, and accountability.
Complies with Network, university, and unit policies and procedures regarding privacy of information, authorized use of Network resources, and security.
Demonstrates safe work practices.
Performs other related responsibilities as requested.

Requirements

7 years of progressively responsible experience in cloud application management, enterprise application administration, software deployment, or related roles.
5 years of experience leading teams in a management or leadership role, particularly in a service-oriented environment.
Demonstrated success supervising or mentoring technical staff.
Strong understanding of cloud architecture, application deployment, integrations, and best practices for system reliability/security.
Knowledge of change management, incident management, and lifecycle support for cloud solutions.
Familiarity with compliance, regulatory, and privacy requirements for cloud and digital applications.
Effective oral and written communication skills for technical and non-technical audiences.
Demonstrated ability to manage multiple tasks, service requests, and priorities in a fast-paced environment.
Experience with documentation, process improvement, and knowledge sharing.
Must pass a background check.
Position may require travel among Network universities.
Position is a 24-hour on-call position in case of emergencies and critical Network needs.
Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.

Skills

Cloud application management
Enterprise application administration
Software deployment
Team leadership
Service-oriented environment
Supervising technical staff
Mentoring technical staff
Cloud architecture
Application deployment
Integrations
System reliability
System security
Change management
Incident management
Lifecycle support for cloud solutions
Compliance
Regulatory requirements
Privacy requirements
Oral communication
Written communication
Task management
Service request management
Priority management
Documentation
Process improvement
Knowledge sharing

Location

SFSU
San Francisco, California

Work Type

Full Time
On-campus operations
Occasional telework possible

Experience Level

Administrator III
Senior Director

Education Level

Bachelor’s degree in information systems, computer science, business administration, or a related field.
Master’s degree in information systems, computer science, or a related field.
In lieu of a degree, five (5) years of progressively responsible experience in cloud application management or deployment, including staff supervision.

Salary/Compensations

$176,724.00 - $195,324.00 Annually

Benefits

Medical
Dental
Vision
Pension
401k
Healthcare Savings Account
Life Insurance
Disability Insurance
Vacation and Sick Leave
State Holidays
Fee Waiver program

About the Company

The San Francisco Bay Region Network (SFBRN) provides centralized administrative and transactional functions for CSUEB, SFSU, and SSU, creating a unified, cost-effective operational structure.
The Information Technology unit within the Network delivers secure, reliable, and innovative technology solutions that support all three universities.
The unit manages infrastructure, application services, user support, information security, data management, and strategic IT operations.
Partnering closely with each university's leadership, Information Technology drives digital transformation, promotes operational excellence, and supports institutional goals.
Within IT, the Cloud Applications team develops, implements, and maintains the software systems that power the Network’s academic and administrative operations.
Operating under a product-based model, the team assigns dedicated resources to specific application portfolios, ensuring deep expertise and accountability.
Responsibilities include managing application releases, coordinating updates and patches, maintaining mobile apps and web platforms, and ensuring reliable access to digital resources.
By delivering user-centered and innovative services, the Applications team enhances digital engagement and supports the teaching, learning, and administrative missions of each Network university.

Equal Opportunity

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.
Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.
Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised.
Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.