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About the Role

The Technical Program Manager (TPM) leads the end-to-end delivery and ongoing optimization of strategic technology initiatives across New Business and Underwriting. This role partners with business leaders, product owners, underwriters, operations, architecture, engineering, data, quality engineering, risk, and external vendors to translate business priorities into executable roadmaps. The TPM coordinates delivery across the application journey, from intake and evidence collection through risk assessment, case management, decisioning, policy issuance, and delivery. The TPM is accountable for integrated planning, scope and dependency management, financial oversight, testing, release readiness, and stakeholder communication. The successful candidate will help ensure solutions are delivered on schedule and within budget while meeting security, regulatory, operational, and customer commitments. Success in this role will contribute to improved producer and customer experiences, faster cycle times, increased straight-through processing, high-quality underwriting decisions, and reduced operational friction.

Responsibilities

Oversee the full Software Development Lifecycle (SDLC) for initiatives that support John Hancock Insurance priorities, from initiation and delivery through implementation, stabilization, and post-launch support across policyholder, producer, and operations journeys.
Lead and remain accountable for all aspects of technology delivery, including initiation, planning, execution, monitoring and control, closure, and post-initiative evaluation.
Ensure delivery meets scope, budget, schedule, regulatory, operational-readiness, and customer commitments.
Apply knowledge of software engineering and technology to support technology strategies and enable effective software delivery.
Provide cross-functional leadership, build alignment on product architecture, and coordinate requests with IT service areas to support successful delivery.
Identify and mitigate technical risks that could affect initiative success.
Partner with the Business Initiative Lead to define schedules, milestones, goals, and scope, incorporating technology components, solution options, feasibility, and delivery considerations to create value.
Foster an inclusive culture of innovation and collaboration while actively promoting alignment and productivity across the team.

Requirements

3-5 years of technical program management experience in a related field.
3+ years of experience delivering technology solutions in the life insurance industry, with direct exposure to New Business and Underwriting required; exposure to downstream capabilities is preferred.
Familiarity with life insurance regulatory and business concepts, including the operational cadence of product changes and their impacts on New Business operations and Underwriting.
Project or initiative management skills, with proficiency in relevant software tools and methodologies, including Agile and the Software Development Life Cycle (SDLC).
Understanding of Agile metrics, Scrum, and similar Agile methodologies used to track progress, assess team performance, and identify opportunities for improvement.
Working knowledge of the data, integration, and platform capabilities required for AI solutions, including secure access to approved enterprise data.
Demonstrated experience delivering complex, large-scale IT solutions, including modernization and integration work involving APIs and data pipelines in regulated environments.
Working knowledge of insurance regulatory and compliance considerations, with the ability to partner with Compliance and Legal teams to ensure appropriate controls and evidence are in place.
Experience with test governance, including test-driven development (TDD), parallel testing, defect triage with business subject matter experts, and sign-off processes.
Excellent communication, presentation, and interpersonal skills, with the ability to influence and negotiate effectively with peers and leaders.
Strong strategic thinking, problem-solving, and decision-making skills, with the ability to balance short-term priorities, long-term objectives, and trade-offs.
Adaptability and resilience, with the ability to work effectively in a dynamic, fast-paced environment.

Skills

Agile
Software Development Life Cycle (SDLC)
Agile metrics
Scrum
AI solutions
APIs
data pipelines
test governance
test-driven development (TDD)
parallel testing
defect triage
communication
presentation
interpersonal skills
strategic thinking
problem-solving
decision-making
adaptability
resilience

Location

Boston, Massachusetts

Work Type

Hybrid

Experience Level

3-5 years of technical program management experience
3+ years of experience delivering technology solutions in the life insurance industry

Salary/Compensations

$107,450.00 USD - $199,550.00 USD

Benefits

Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
Adoption/surrogacy and wellness benefits.
Employee/family assistance plans.
Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions).
Financial education and counseling resources.
Up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year.
Full range of statutory leaves of absence.

About the Company

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
John Hancock Life Insurance Company (U.S.A.)

Equal Opportunity

Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity.
We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
To request a reasonable accommodation in the application process, contact hr@manulife.com.