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About the Role
Join the Client Stories team in a senior marketing role where you'll own a portfolio of client story programs, producing standout content in close partnership with clients, sales, and marketing teams across regions. This is an opportunity for a strategic, creative marketer to hold business storytelling to the standard of the world's best consumer brands, and to help shape where the program goes next.
Responsibilities
- Set editorial direction for owned programs, deciding which client stories to pursue, decline, and how they advance key Payments narratives and business priorities.
- Make portfolio trade-offs across competing stakeholder requests and clearly explain the reasoning to senior leaders.
- Lead production of high-quality client stories (video, written case studies, etc.), ensuring craft, brand standards, and on-time delivery.
- Build trusted relationships with clients and their teams, shaping narratives, preparing interview briefs, and guiding clients through the storytelling and approval process.
- Translate strategic priorities into sharp briefs, creative direction, and success criteria for every story.
- Partner with sales, campaign, product marketing, and regional teams to place stories for maximum impact.
- Evolve how client storytelling is measured and reported, driving success against benchmarks.
- Guide program evolution by identifying new formats and approaches to increase story impact.
- Run end-to-end program operations, including pipeline, intake, timelines, governance, budgets, and vendor partnerships, utilizing AI tools to scale workflows.
Requirements
- 8+ years of experience in marketing (customer, content, brand, integrated, creator/influencer, or community marketing).
- Strong senior-level editorial judgment with a track record of managing content portfolios and aligning work to strategic narratives.
- A portfolio of storytelling work across video, written, and other formats, meeting a consumer-grade creative standard.
- Experience working directly with clients or customers and frontline sales or relationship teams to develop and secure stories.
- Experience owning complex programs end-to-end in a large, matrixed organization.
- Ability to influence and persuade senior stakeholders without direct authority, demonstrating strong business acumen and executive presence.
- Experience managing agencies, budgets, and production partners, including interview coordination and video shoot logistics.
- Exceptional attention to detail and sound prioritization judgment in a fast-moving environment, with a proactive, accountable mindset.
Skills
- Marketing
- Customer Marketing
- Content Marketing
- Brand Marketing
- Integrated Marketing
- Creator/Influencer Marketing
- Community Marketing
- Editorial Judgment
- Storytelling
- Video Production
- Written Case Studies
- Client Relationship Management
- Stakeholder Management
- Program Management
- Agency Management
- Budget Management
- Production Management
- AI Tools
Location
- In-office
Work Type
- Full-time
Experience Level
- Senior
- Vice President
Education Level
- Bachelor's degree in Marketing, Communications, Business, or a related field (preferred)
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
About the Company
- JPMorganChase is one of the oldest financial institutions, offering innovative financial solutions to millions of consumers, small businesses, and prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands.
- With a history spanning over 200 years, the company is a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.
- J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments, serving clients in more than 100 countries.
- The Commercial & Investment Bank provides strategic advice, raises capital, manages risk, and extends liquidity globally.
Equal Opportunity
- We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
- We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
- We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
- JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.