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About the Role
The Health Home Plus Adult Care Manager will assist individuals with navigating complex systems of care, building supportive relationships, and developing individualized care plans to help them achieve their health and wellness goals. This role serves adults 18 and over with Serious Mental Illness (SMI) who have experienced significant challenges such as hospitalizations, criminal justice involvement, homelessness, or have active Assisted Outpatient Treatment (AOT) orders. The position involves community-based work and travel throughout Suffolk County, managing a mixed caseload and delivering services both in-person and via telehealth.
Responsibilities
- Coordinate and monitor behavioral, physical health, and social services based on consumer-driven needs assessment and service plan.
- Build and monitor linkages with natural supports and formal community resources including hospitals, outpatient clinics, rehabilitation, self-help, and social service providers.
- Provide supportive, recovery, and wellness-directed coaching and counseling in-person and via telephone communication.
- Provide support to the ACM team and clients when case coverage is needed.
- Maintain accurate records and follow Department of Health, Office of Mental Health, Health Home, and agency policies and guidelines.
- Participate in team meetings, supervision, Adult Care Management staff meetings, and agency meetings.
Requirements
- A Bachelor's degree in a human service/health discipline and two years' experience working directly with the SMI population.
- Master's degree and one year's experience are strongly encouraged.
- Two years' experience in providing direct services to people with Serious Mental Illness (SMI), developmental disabilities, or substance use.
- Excellent inter-personal communication skills, including the ability to establish empathic, empowering relationships with individuals who have experienced psychiatric, substance use challenges, trauma, as well as chronic physical health conditions.
- Strong communication skills and collaboration with professionals involved in the person’s care.
- Understanding of the key elements of recovery and wellness, including the role of social supports such as family and self-help; PROS, etc.
- Sound organizational skills including computer skills (agency uses electronic health records, multiple IT platforms).
- Knowledge of the public health/mental health system, public entitlement, and social service programs.
- Must be a reliable self-starter with the ability to work both independently and as part of an interdisciplinary team.
- Bi-lingual (English/Spanish) candidates are strongly encouraged to apply.
Skills
- Interpersonal communication
- Empathic and empowering relationship building
- Coaching and counseling
- Record maintenance
- Collaboration
- Organizational skills
- Computer skills
- Knowledge of public health/mental health systems
- Knowledge of public entitlement and social service programs
Location
- Riverhead, NY
- Travel throughout Suffolk County
Work Type
- Full-time
- Hybrid
Experience Level
- 2 years experience working directly with the SMI population
- 1 year experience with Master's degree
- 2 years experience in providing direct services to people with SMI, developmental disabilities or substance use
Education Level
- Bachelor's degree in a human service/health discipline
- Master's degree
Salary/Compensations
- $50,000-$52,000 annually
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off for vacation
- Paid time off for sick time
- Paid time off for personal days
- Floating holidays
- 403b Retirement Plan
- Mileage Reimbursement
About the Company
- MHAW strives to develop an authentic, diverse workforce that embraces, creates, respects, and demonstrates diversity, equity, and inclusiveness in the work environment, towards one another and those we serve.
- We recognize that our agency is strongest when we all embrace the full spectrum of diversity and experience.
- We actively seek to employ a diverse workforce representative of the communities we serve.