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About the Role
The Personal Banker II position will provide an exceptional customer experience by building and maintaining long lasting relationships with existing and prospective customers. Helping customers to understand and address their financial needs, the banker will provide solutions that span across the customer's lifecycle by utilizing our consultative sales and service process.
Responsibilities
- Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
- Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
- Maintain working knowledge of products, services, and processes offered
- Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved
- Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
- Provide customer support needed reinforcing the value of current and new technology
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
- Other duties as assigned
Requirements
- High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience
- Experience in a sales environment required; experience in financial industry a plus
- Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships
- Ability to professionally represent Fifth Third Bank in verbal and written communication
- Capable of analyzing credit and financial information
- Exhibits business acumen
- Demonstrated ability in making sound decisions
- This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
Skills
- Consultative sales and service
- Risk management
- Customer relationship management
- Financial needs analysis
- Product knowledge
- Problem resolution
- Credit analysis
- Financial information analysis
- Customer support
- Ethical conduct
- Business acumen
- Decision making
Location
- Austin, Texas 78752
Work Type
- Normal office environment
- Periodic travel within the Bancorp footprint to attend meetings and/or training
Experience Level
- Personal Banker II
Education Level
- High School Diploma/GED
- College degree
- Equivalent military experience
Salary/Compensations
- The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Benefits
- Comprehensive benefits
- Differentiated compensation offerings
- Programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.
About the Company
- Make banking a Fifth Third better®
- We connect great people to great opportunities.
- Discover a career in banking at Fifth Third Bank.
Equal Opportunity
- Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.