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About the Role

The team provides 24x7 support to C-level executives and their executive assistants, handling tasks such as installing, diagnosing, repairing, maintaining, and upgrading end-user hardware and software. The team supports a wide range of technologies including PCs, VDIs, laptops, smartphones, tablets, MacBooks, Chromebooks, and home networks, offering support in person, by phone, or email.

Responsibilities

Respond to user inquiries, email, or phone-generated support calls.
Escalate high-impact problems while maintaining responsibility.
Provide application support on multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS.
Support BlackRock Dell PCs, laptops, chrome books, smartphones, tablets, virtual desktops, printers, monitors, headsets, and multimedia equipment.
Understand and support in-house applications.
Provide tech solutions and guidance to users at all levels.
Build and install hardware in accordance with the lifecycle program.
Manage inventory and assets.
Assist with any other IT support elements when required.
Assist with project delivery tasks as needed.
Analyze, diagnose, and resolve desktop problems for end-users, and implement corrective solutions, including off-site repair for remote users.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
Collaborate with other support groups and partner with groups such as Exchange, AIM, Cyber Security, Windows, Network Operations, and others to maintain a high level of service.
Participate in disaster recovery planning and testing.
Write technical support documentation and share knowledge with the team.
Occasional travel may be required, including travel support and high-risk travel.
Must be comfortable with being on call and providing weekend support.
Must be able to multitask and be familiar with multimedia platforms such as Cisco WebEx, Zoom, and Teams.
Experience with aircraft and aviation hangar support is a plus.

Requirements

Experience with Active Directory, Mobile Device Management, SCCM, macOS, Office 365, Windows 10/11, Jabber, Cisco AnyConnect, Citrix Gateway, VPN, and Dell/Mac/Apple hardware.
Experience with Executive IT Support, including supporting a CEO or chairman's suite, senior managing directors, and Board of Directors in the financial sector.
Experience with event support and sophisticated home networks.
Experience with proactive support, including tools such as Splunk and Control Up.
Experience supporting a data privacy program, including knowledge of removing personal information from data brokers, monitoring the dark web, and managing password security through the use of password managers.
Experience with satellite communications, Star Link, and burner devices.

Skills

Windows 10/11
Office 365
macOS
Active Directory
Mobile Device Management
SCCM
Jabber
Cisco AnyConnect
Citrix Gateway
VPN
Dell hardware
Mac hardware
Apple hardware
Cisco WebEx
Zoom
Teams
Splunk
Control Up
Satellite communications
Star Link

Location

New York, NY

Work Type

Hybrid

Salary/Compensations

USD$110,000.00 - USD$140,000.00

Benefits

Strong retirement plan
Tuition reimbursement
Comprehensive healthcare
Support for working parents
Flexible Time Off (FTO)
Annual discretionary bonus
Healthcare
Leave benefits
Retirement benefits

About the Company

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.
Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses.
Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees.
It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
To learn more about BlackRock, please visit Careers.BlackRock.com.
We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.

Equal Opportunity

BlackRock is proud to be an equal opportunity workplace.
We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.
BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities.
If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com.
All requests are treated in line with our privacy policy.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.