Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Watches & Fine Jewellery Retail Learning Manager, UK Region role.
Rezi rewrites your resume against CHANEL's job description. Free.
Tailor your resume to this Watches & Fine Jewellery Retail Learning Manager, UK Region role.
Rezi rewrites your resume against CHANEL's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Watches & Fine Jewellery Retail Learning Manager, UK Region posting at CHANEL — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Watches & Fine Jewellery Retail Learning Manager, UK Region posting at CHANEL — free, in seconds.
About the Role
You will be responsible for defining, deploying and animating the Learning & Engagement strategy for all Watches & Fine Jewellery selling communities across the UK Region (UK, Ireland & Canada). This role requires you to dynamically move between being on the floor connected to retail staff at all levels, strategic creation and planning. Based in London, you will be the enabling force behind the development of our retail teams’ expertise and client mindset, ensuring every interaction reflects the excellence and emotion of the Maison. You will design and deliver impactful training programmes that empower our people to best connect client to products and services within our ecosystem. As part of the global WFJ education community you will be working in collaboration with the global team to adapt materials to our market needs, with some elements of bespoke design. You will own the training activities and field coaching across UK and Ireland boutiques, while acting as a strategic partner and learning advisor to the Canada WFJ team - guiding them on the learning roadmap, co-developing training modules and ensuring consistency of approach across the Region, without the need for regular physical presence in Canada.
Responsibilities
- Create a clear and compelling WFJ Learning & Engagement strategy for the UK Region (UK, Ireland & Canada), ensuring every market is aligned behind the Brand vision and regional business priorities.
- Enable measurable impact on sales performance, client experience and satisfaction, and team engagement by establishing an inspiring, vibrant and memorable annual learning roadmap closely connected to the realities of retail.
- Translate global WFJ learning content & priorities into meaningful experiences that develops our retail talent across the Region, preserving Maison standards while responding to local market needs.
- Design and deliver tailored learning programmes adapted to the distinct needs of our five selling communities: WFJ Client Advisors, Fashion Sales Advisors, WFJ Ambassadors within Fashion teams, WFJ Boutique Directors, and Wholesale Partners.
- Embed the capability to deliver service excellence standards specific to the WFJ universe, creating a consistently elevated and emotionally engaging experience in every boutique from welcome to farewell and beyond, with consistency, elegance and emotional intelligence.
- Use client feedback, mystery shopping results and qualitative observations to create a culture of continuous refinement and elevation of the client journey.
- Embed a genuine WFJ clientelling mindset across all selling communities, enabling teams to move beyond transactional selling and build lasting, meaningful client relationships through thoughtful discovery, personalised follow-up and considered relationship management.
- Encourage curiosity that enriches client conversations and connects WFJ to broader worlds of art, travel, lifestyle and culture.
- Embed the CHANEL Care philosophy across all boutiques, ensuring teams understand and position Care as an essential expression of the Maison’s long-term relationship with the client.
- Use Care-related KPIs and client feedback to strengthen service quality, identify opportunities for improvement and celebrate progress across the Region.
- Reinforce learning directly in real boutique situations, turning client interactions into practical coaching moments.
- Be recognised by Boutique Directors as a trusted partner on team learning and engagement, helping them translate priorities into daily leadership habits and career development for our people.
- Create a continuous feedback culture that improves performance in the moment.
- Act as the strategic learning partner for the Canada WFJ team, bringing clarity, consistency and direction to the local learning roadmap while respecting market specificities and local nuances.
- Build local learning capability and ensure any periodic travel to Canada is focused on priority moments of impact, such as collection launches, key events or boutique openings.
Requirements
- Proven expertise in retail learning or training within a luxury industry, ideally in Watches & Fine Jewellery or a similarly demanding luxury universe where technicality and emotion intersect.
- A natural coach and inspiring facilitator, with the ability to engage and energise diverse audiences at every level.
- Drive an open & constructive feedback culture.
- Strong strategic mindset combined with a hands-on approach to delivery.
- Excellent knowledge of clientelling techniques, luxury service standards, and retail client journey best practices.
- Ability to manage and influence stakeholders across multiple markets, with proven experience in remote team collaboration and cross-cultural communication.
- Strong communication and presentation skills, with the ability to create compelling training content and storytelling.
- Proficiency in both in-person and digital training delivery methods.
- Agile, organised, and capable of managing multiple projects simultaneously.
- Understanding of UK, Ireland and Canada market dynamics and specificities.
- Excellent knowledge of PowerPoint and digital learning tools.
Skills
- Retail learning
- Training
- Coaching
- Facilitation
- Strategic mindset
- Clientelling techniques
- Luxury service standards
- Retail client journey best practices
- Stakeholder management
- Remote team collaboration
- Cross-cultural communication
- Communication skills
- Presentation skills
- Training content creation
- Storytelling
- In-person training delivery
- Digital training delivery
- Agility
- Organisation
- Project management
- Market dynamics understanding
- PowerPoint proficiency
- Digital learning tools proficiency
Location
- London Headquarters, UK
Work Type
- Full Time
- Permanent
Benefits
- Private Medical Insurance covering pre-existing medical conditions and ability to add family members
- Online GP App with 24/7 appointments available within 24 hours
- Cycle Scheme participation for a tax-exempt bike and/or accessories
- Pension
- Life Assurance
- Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
- Employee Assistance Programmes and Other Support Lines
- Multiple Platforms to support across Wellbeing
- Arts & Culture Ticket Discounts across major London attractions
- CHANEL Product Discounts
- Employee Only Sales
- Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
About the Company
- At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.