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About the Role

Acts as the interface between customers and business value chain partners to deliver exceptional service and drive profitability. Provides solutions to customers while managing operational needs and collaborating with functional partners to meet company objectives.

Responsibilities

Executes the order entry process and manages the order fulfillment process for priority and foundational customers with a high degree of complexity.
Maintains thorough knowledge of the businesses’ products, businesses, applications, and service offerings.
Strengthens customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence.
Coordinates activity at assigned customer accounts, proactively addresses issues, and implements solutions.
Maintains service levels according to business prioritization.
Differentiates between customer requirements and Dow capabilities to choose the best/cost-effective solution.
Supports commercial strategies with Dow customers across multiple businesses.

Requirements

Associate degree or higher required.
Fluent in Japanese and proficient in English for business communication.
No relocation support is provided.

Skills

Communication Skills: Clearly conveys updates and solutions to both customers and internal teams.
SAP: Demonstrate technical skills on SAP and other DOW Digital Platforms.
Operational Excellence: Consistently deliver high-quality outcomes by optimizing processes, eliminating waste, and aligning actions with strategic goals.
Customer Mindset Skills: Anticipates needs and delivers service that builds trust and loyalty.
Team-Oriented & Independent Skills: Collaborates across departments while confidently managing customer accounts independently.
Multitasking Skills: Handles multiple orders and inquiries without compromising accuracy.

Education Level

Associate degree or higher

Benefits

Equitable and market-competitive base pay and bonus opportunity.
Benefits and programs to support physical, mental, financial, and social well-being.
Competitive retirement program.
Employee stock purchase programs (availability varies depending on location).
Student Debt Retirement Savings Match Program (U.S. only).
Robust medical and life insurance packages.
Travel insurance is also available in certain countries/locations.
Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
Workplace culture empowering role-based flexibility.
Competitive yearly vacation allowance.
Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
Paid time off to care for family members who are sick or injured.
Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
Wellbeing Portal.
On-site fitness facilities (availability varies depending on location).
Employee discounts for online shopping, cinema tickets, gym memberships and more.
Transportation allowance (availability varies depending on location).
Meal subsidiaries/vouchers (availability varies depending on location).
Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location).

About the Company

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications.
Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future.
We operate manufacturing sites in 30 countries and employ approximately 36,000 people.
Dow delivered sales of approximately $43 billion in 2024.
Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

Equal Opportunity

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment.
We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career.
Further information regarding Dow's equal opportunities is available on www.dow.com.